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Notes 7 and SAV10 problem to work together ?

Created: 06 Mar 2008 • Updated: 23 May 2010 | 1 comment
Hi,
 
We have 2 Windows 2003 servers :
 
- one is installed with Notes Domino 7.0.22.7134 + BackupExec agent + SAV10 server
- the other has BackupExec server 11.0 Rev 7170 + SP2 + Hotfix31 to 35 + SAV10 client
 
when we want to backup mail files on the Notes server we have the following issue :
 
SAV seems to block the BackupExec agent (see details below) and it freeezes the agent and the Notes server as well
Is it some misconfiguration of SAV or a bug with BackupExec ?
Can i activate some logs to troubleshoot that ?
 
The even viewer shows the following info when SAV seems to block the agent :
 
Event Type: Error
Event Source: Symantec AntiVirus
Event Category: None
Event ID: 45
Date:  16/02/2008
Time:  19:55:34
User:  NT AUTHORITY\SYSTEM
Computer: BOKSN1
Description:
 
SYMANTEC TAMPER PROTECTION ALERT
Target:  C:\Program Files\Symantec\Backup Exec\RAWS\belnapi.exe
Event Info:  Suspend Thread
Action Taken:  Blocked
Actor Process:  D:\Notes\nsd.exe (PID 5220)
Time:  16 February 2008  19:55:34
 
 
Any idea ?

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SVA's picture

Hi,

Have you troubleshoot this issue ? I have similar installation running for some month and got this problem this morning :

Event Type:    Error
Event Source:    Symantec AntiVirus
Event Category:    None
Event ID:    45
Date:        5/16/2008
Time:        1:28:50 AM
User:        NT AUTHORITY\SYSTEM
Computer:    xxxxxservernamexxx
Description:
 

SYMANTEC TAMPER PROTECTION ALERT

Target:  C:\Program Files\Symantec\Backup Exec\RAWS\belnapi.exe
Event Info:  Terminate Process
Action Taken:  Logged
Actor Process:  C:\Program Files\Lotus\Domino\nsd.exe (PID 4564)
Time:  Friday, May 16, 2008  1:28:50 AM

Then it stop the Domino Server..

I don't know if I must exclude "Backup Exec\RAWS\belnapi.exe" or "Lotus\Domino\nsd.exe" from the Antivirus or anything else.

Any suggestions would be greatly appreciated.



Message Edited by SVA on 05-16-2008 01:07 AM

Message Edited by SVA on 05-16-2008 01:07 AM