Video Screencast Help
Search Video Help Close Back
to help
Not able to make it to Vision this year? Get a sampling in the Best of Vision on Demand group.

Notification Issues - SMTP Question

Updated: 11 Jul 2011 | 5 comments
DeclanDonnelly's picture
DeclanDonnelly
0 0 Votes
Login to vote
This issue has been solved. See solution.

Hi

I am unable to receive e-mail notifications from my Enterprise Manager.  I have followed the instructions as shown here:

http://www.symantec.com/business/support/index?page=content&id=TECH104394&locale=en_US

I have also 'telnetted' port 25 from the SEPM and that was fine.   Maybe there is a problem with my settings?  This is what I currently have (shown below)

I have also tried for Username - administrator@msv.local  but this does not seem to work either.

 

Discussion Filed Under:
, ,

Comments

DeclanDonnelly's picture
08
Jul
2011
0 Votes 0
Login to vote
DeclanDonnelly

I would also like to point

I would also like to point out that I have setup a hourly report and also a 20 min notifications and I have not receieved anything

SMLatCST's picture
08
Jul
2011
1 Vote +1
Login to vote
SMLatCST
Accredited

First check

Can you let us know what you see when you telnet your mail server please?

You should receive a "Banner" response from the mail server, which should then allow you to enter smtp commands liek those below:

helo maildomainname

mail from: testsender@maildomainname

send to: testrecipient@maildomainname

And so on.  You should also be getting reponses from the mail server after each command and all that (hopefully "250 successful" type messages).

How does this look?

SOLUTION
Mithun Sanghavi's picture
08
Jul
2011
0 Votes 0
Login to vote
Mithun Sanghavi
Technical Support
Accredited

Here are the steps....

Hello,

I agree with the steps above...!!!

Again...

 

  1. Type the user name of the account on the email server in the User Name text box.

    You need to add a user name only if the email server requires authentication.

  2. In the Server Properties dialog box, type the password of an account on the email server in the Password text box.

    You need to add a password only if the email server requires authentication

 

 

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3

Follow me on Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo

Ghent's picture
09
Jul
2011
0 Votes 0
Login to vote
Ghent
Symantec Employee
Accredited

Check the wire

To troubleshoot SMTP issue, my favorite method is to use a packet sniffer. This allows you to see exactly what is happenening.

Setup your favorite packet sniffer (I like Wireshark from Wireshark.org). Set it to filter for only the SMTP packets you need. A filter like "tcp port 25 and ip host 192.168.20.0" (P.S. 192.168.20.0 is an odd address for the 192.168.x.x network. Are you sure this is correct?)

With the filter inplace, start the packet capture and just leave it until you catch SEPM trying to send the email. Then look at the packet capture and see what error message was returned by the SMTP server, and at what point it returned it.

I think this is the best way to get down to exactly what is wrong.

DeclanDonnelly's picture
11
Jul
2011
0 Votes 0
Login to vote
DeclanDonnelly

Hi, Thank you all for your

Hi,

Thank you all for your responses. smiley

So, firstly, I have contacted the company responsible for our firewall solution and they have informed me that relay was not permitted from our SEPM server to our Exchange server, so this has been solved now.

But unfortunatley I dont have any mails coming through.  I know this because it says clearly in the console: Error Sending Mail

The next thing I tried was removing the admin account from the mail sever server settings and once I had done this I started getting mails!

So that is what solved it

Hi Ghent,

I just changed it to .0 for the screen shot :o)

 

Technical Support

Symantec.com

Store

Community Stats

Total Content Items
Members
270,005