Notification report email format
If anyone can help me resolve this problem I would greatly appreciate it. When I receive the notification reports via email either on my Blackberry or Outlook, the reports are not formated correctly and thus are unreadable. I have check to make sure that outlook is configured correctly for html and I have search with no success. Can someone point me in the right directing to correct this issue. Here is a sample:
Received in mailbox: helpdesk@sanfordfl.gov
From: AltirisNotificationServer_SVCH1016@do-not-reply.com
No plain text found in this message.
Message:
<HTML>
<HEAD>
<style>
body
{
margin:0px;
padding: 0px;
font-size: x-small;
font-family: verdana;
colorimgray;
background: #F7FBFF;
}
div.banner
{
background-color: #7396B5;
padding:6px;
}
div.body
{
padding:6px;
}
table.banner
{
border:#7396B5 0px solid;
color: #000063;
}
table
{
font-size:x-small;
}
.txtSubTitle
{
font-weight: bold;
font-size: x-small;
color: #42698c;
font-family: Verdana;
}
/*E-mail Critical*/
.emailCriticalTitle
{
color:white;
font-weight:normal;
font-size:x-small;
background-color:#DE0000;
padding:6px;
}
.emailCriticalText
{
color:#DE0000;
padding:6px;
margin-bottom:4px;
font-size:x-small;
background-color: #fff2f2;
border: #DE0000 1px solid;
}
Thanks,
Comments
This seems similar to your thread here: http://forums.altiris.com/mess...id=54479&enterthread=y
Did Dominique's suggestions not help?
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
Dominique's suggestions did not help. The email are generated by the notification server and I am receiving them on my Blackberry in the same format. I have search the config for formating with no success. In addition, this is not a helpdesk problem.
Thanks,
Fair enough. Looking at one kb (the majority of email answers come from Helpdesk) https://kb.altiris.com/article.asp?article=26305&p=1, it seems to indicate an issue receiving html mails. Also, even if Helpdesk isn't installed, many of these type of messages get routed through Alert Manager.
Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.
I checked my Exchange server and the POP3 message format was set to plain text. In addition, I set the Internet message format under global settings to plain text as well and I still receive messages from the notification server in the same format. I will try to find some white paper on the Alert manager to see if there is a setting that can correct the problem.
Thanks for your help...
Did you manage to solve the
Did you manage to solve the problem? I have exactly the same issue.
I do not know the configuration of Notification Server but maybe it is simillar to the Configuration of Helpdesk and there is a possibility to choose format of the outgoing emails from NS? If not maybe the email template can be adopted? Any ideas?
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