Client Management Suite

Every couple of minutes i'm getting a bunch of errors in the log viewer & can't seem to figure out whats causing them!

The target item for the client message does not exist. (Guid"{00000000-0000-0000-0000-000000000000}")

Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch

AeXSvc

No other information is provided & i'm stuck!

Hard to tell. Can you provide us the full log?

Have you taken a look at your Event Queues?

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log

Priority: 1

Help and Support:

Date: 21/01/2014 12:46:57

Tick Count: 679625126

Host Name: SJH-ALTNS2

Process: AeXSvc (29296)

Thread ID: 2432

Module: AeXSVC.exe

Source: Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch

Description: The target item for the client message does not exist. (Guid: "00000000-0000-0000-0000-

000000000000")

Batch of 3-4 of those messages every few minutes, no other errors in log

There are 235 NSE files in queue, not 100% sure what i should be checking for in EvtQue, none are named "00000000-0000-0000-0000-000000000000"

Thanks

It's a long shot, more experienced consultants can give way better help on this, maybe.

I'm guessing a resource is corrupted.

Query your database with this SELECT * FROM item WHERE guid =  "00000000-0000-0000-0000-000000000000"

And let's see if this brings up any light to us.

Thanks for the suggestion, the query returned 0 results though

If this is bringing concern to you, call Support. I tried to look up but I could not find anything related to this. :(

Thanks Turley, it's good to see I'm not the only one.  I was reading your post last week when I was receiving about 4 of these messages per minute.

Since then we have upgraded our SMP server from SP2 to MP1.1 RUPv7 and this morning I have noitice that while we are still receiving these messages they have reduced to only about 1 per 5-10 minutes.

I'm still keen to eliminate these messages altogether this result is a lot better.  I'll be coming back to this post regularly for a potential fix.

Just an update, logged an incident with support;

ENVIRONMENT/CONDITIONS: ITMS 7.1.1

- We ran the script from the article http://www.symantec.com/docs/HOWTO1191 to find the tables the blank guid belongs to.

- We found that the blank GUID point to resource Guids for different items.

- Each Item participates in one or more relationships. This is how Items are assigned to folders. Root hierarchy containers still have a parent folder relationship, but the container refers to a folder with a null GUID ({00000000-0000-0000-0000-000000000000}). This null GUID indicates that there is no parent folder.

Apparently it is by design & upgrading to 7.5 will stop the error appearing in the log viewer. Not really a solution but it looks like i'll just have to live with it for now!

Thanks on the update Turley!