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Notifications by Email SLA

Created: 03 Jul 2012 | 4 comments
mariomendez83's picture

Good Morning my friends

can you help me please?

how to send notifications by email for the alerts of SLA? (warn and late)

what workflow project containing this configuration?

thanks for alls!

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mariomendez83's picture

I found it this feature, but now I have another issue.

I need send notifications ONLY to current assignment technician.

In this moment, servicedesk send notifications to all people who had assigned the requirement

What should I do?  indecision

Edison Parada's picture

Hi,

I tell you that there is no way to do it in the Flow Service Desk delivers notification to all the technicians who have executed an assignment on the incident.

Rdutch12's picture

In the workflow look at the task assignments and which ones are active, filter the inactive task assignments out, create an email list of assignees with active tasks only.

Rob Hilberding Sr. Consultant ExpressAbility www.expressability.com

mariomendez83's picture

OK, thanks but

How can I do that? help me please