Notify rule for a new bulletin
Created: 30 Jul 2009
Dear sirs,
How can I write notify rule to inform people that there is some bulletin attached to the incident? There is rule template "Bulletin unpublished":
When ALL of these are TRUE
"Parent incident number" is not equal to "0"
"Parent link type" is equal to "Inherit Status"
"PARENTITEM(workitem_bulletin_status)" is the same as "a"
"WORKITEM(workitem_status_lookup_id)" is not one of "PARENTITEM_BULLETIN(bulletin_display_conditions)"
"PREVIOUSITEM(workitem_status_lookup_id)" is one of "PARENTITEM_BULLETIN(bulletin_display_conditions)"
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but I can't understand one yet, we have just bought the system and it's a bit difficult thing to get the main idea.
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