Notify Rules: Default
Seamless
July 2nd, 2009
I have a notify rule that should fire based on the When: And: sections. But as far as I can tell it only fires if I also set it to be a Default rule.
What does Default mean in this context? I can see two different things:
- In the GUI for a worker it is checked for an incident by default, so it fires unless they uncheck it
- The rule is always processed, even if it does not resolve to True.
Obviously the rule should only fire if the When: And: are True, but do I also need to make it a Default rule for it to be processed on all incident changes?
I am using it to process the inbox and notify workers of incidents assigned to them. I don't want it to fire when workers process other incidents,
Thanks
Default means that it will
Default means that it will be processed always.
For the rule to process when default is not selected, the user would have to select the checkbox next to the rule when they create/edit the incident.
Having default selected does not mean the notification will be sent out every time. It only means it will be processed and if the criteria is met then the notification will be sent out.
Can you post the rule?
Can you post the rule so we can take a look at it please?
notification rules
i am having the same problem. if the user has to select the rule to over ride the default rule then how does the user know to check off the rule. i want certain groups receiving only their email template.
Joe.Bolster@venetian.com
The Venetian ~ Palazzo Resort Hotel Casino
Las Vegas, NV
I have not come into a
I have not come into a situation where it has been better to have default not checked. In my experience I have always set it as a default rule. This will allow the rule to be processed everytime we configure it to. If criteria is met the proper notification will be sent.
If you want different groups of people receiving different emails you will have to create multiple notification rules.
EDIT:
I have at times left the default checkbox unchecked when testing rules, but never once the rule is put into production.
How do I post the rule? It is
How do I post the rule?
It is set to
When: Every time incident is saved
And: When any of these is true.....End
I think what you said confirms what I found. Default means the rule applies unless the worker turns it off. Not default means the rule does not apply unless the worker turns it on. So if you want a Notify rule to evaluate an incident when it changes, it needs to be Dafault.
Seamless, If you are an
Seamless,
If you are an admin navigate to the following link in the console.
Incidents Tab > Admin > Export Admin Data
There you will be able to get an xml dump of many different functions in altiris.
What are the conditions?
What do you have listed as conditions under " When any of these is true.....End"?
Thanks, but the conditions
Thanks, but the conditions themselves are OK. I think what happens is as follows:
- Default means it is processed unless the worker unchecks it in the GUI for a specific incident.
- Not-default means it is not processed unless the worker checks it in the GUI for a specific incident
- Hidden means the worker can not check or uncheck it.
So an automated incident handling rule will be Default and Hidden.
When default, the rule is always processed, but of course the action only happens in the conditions resolve to True.
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