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* Now Released * Symantec System Recovery 2013

Created: 15 Jun 2012 • Updated: 01 Jul 2014 | 103 comments
Andreas Horlacher's picture

IT organizations face hardware, software and database / application downtime, lasting short periods of time to shutting down the business for days on a regular basis. Without adequate planning and preparation, any type of downtime can compromise a return to operations and cause financial damage as the ability to generate revenue is lost. Most organizations anticipate that unplanned downtime can — and likely will — occur at some future time. But, in today's world, the need to ensure Web-enabled 24 x 7 x 365 access to key applications is paramount. Thus planning for operational continuity and recovery from outages is rapidly becoming an urgent priority for commercial and government entities alike.

New Symantec System Recovery 2013 - Generally Available Globally on 7th Jan 2013

I am delighted to announce that Symantec System Recovery 2013 is available from Monday 7th January 2013. Symantec System Recovery 2013 delivers superior backup and disaster recovery for servers, desktops, laptops, and virtual machines that enable businesses to recover from downtime or disasters in minutes. With patented Restore Anyware™ technology, IT administrators can rapidly restore exactly what they need, when and where they need it–including entire physical and virtual machines to bare metal or dissimilar hardware as well as files, folders, and granular application objects. Unlike other technologies, Symantec System Recovery also provides cross-platform Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V), and Virtual to-Physical (V2P) recoveries, making it the perfect complement to physical and virtual environments.

The new and powerful features in this latest release further extend Symantec System Recovery leadership position in Disaster Recovery and Data Protection for all sizes of businesses. This new release includes support for the latest applications and operating systems, a new management solution for large scale deployments, and faster incremental backups in windows by up to 750%. 

Key new features in Symantec System Recovery 2013:

  • Support for Windows Server 2012 and Windows 8

  • Support for VMware vSphere 5.0 and 5.1

  • UEFI Support: Symantec System Recovery now enables boot from UEFI (Unified Extensible Firmware Interface) in addition to BIOS.

  • 64 bit Support:  Full 64 bit support is now included.

  • Advanced Monitoring and Reporting: Symantec System Recovery Monitor is a new monitoring solution that's extremely simple to use and is FREE of charge to all Symantec System Recovery 2013 customers. It's a standalone and lightweight solution for managing up to 100 nodes. It’s simplicity and no extra dependency eliminates the learning curve for users. Intuitive GUI along with essential action controls provide crisp status along with ability to take desired actions seamlessly through the same view.

  • Smart Reconciliation:  Now Backups and reconciliation are efficiently done by smartly tracking changed blocks. The reconcile time is drastically reduced to seconds by eliminating the need to do a complete reconcile in cases of crashes or abrupt shutdowns. In addition,  incremental backups are now up to 750% faster.

                 - Incremental Backup without reconcile – At least 35% faster than Symantec System Recovery 2011

                 - Full Backup – At least 15% faster than Symantec System Recovery 2011

                 - Incremental Backup with reconcile – At least 750% faster than Symantec System Recovery 2011

  • Updated Symantec System Recovery Linux Edition: The Symantec System Recovery Linux Edition now includes the ability to perform incremental backups and schedule backup jobs.

Try it Now FREE for 60 Days!

You can download the new version of Symantec System Recovery from Monday 7th Jan 2013 onwards by visiting: 

Comments 103 CommentsJump to latest comment

j kang's picture

I'm another person who is working on a migration of my users from Ghost 15 to SSR 2013. I have already purchased a license, etc. My question is a bit more mundane:

Is there an updated manual/user guide for SSR 2013 or should I be referring to the SSR 2011 user guide? The documentation link for SSR 2013 takes me to a page where there's a README for 2013. But, the link for a user guide points to the 2011 version of the guide.

Thanks in advance!

Andreas Horlacher's picture

Andreas Horlacher

Please mark 'solved' when issue is resolved

Andreas Horlacher's picture This is found by going to Start > Programs > Symantec > Symantec System Recovery > 'User's Guide'.

Do you have any other questions?

Andreas Horlacher

Please mark 'solved' when issue is resolved

j kang's picture

Nope. No other questions at this point. Thanks for the reply!

kqf_chris's picture

Is there any release date for SP1? I was told April and it's almost the end of May. I have pending bugs I am waiting for resolutions to. Thanks!

PravinAmin's picture


SSR 2013 SP1 is available on Live Update from today.


John Santana's picture

Does the new SSR 2013 SP1 now supports Windows 8.1 ?

Kind regards,

John Santana
IT Professional


Please be nice to me as I'm newbie in this forum.

Andreas Horlacher's picture

John - SSR 2013 Sp2 releases in the coming weeks, and will support 8.1. 

Andreas Horlacher

Please mark 'solved' when issue is resolved

Briand36's picture


I have 2 issues.

First, I downloaded SP2 for SSR2013 64.  How do you install the service pack?

Second, I filled 2 external hard drives with recovery points.  I want to start a new back up job on a third drive. SSR2013 locks up when I try to remove the current  back up job. I want to remove it so I can begin the incremental recovery point backup related to the new backup job.(If I don't remove it I can only create an independent recovery.)

Andreas Horlacher's picture

If you downloaded SP2 through Internet Explorer, add a .EXE to the file name. We'll revise that technote and create a ZIP file to prevent that in the future.

With the lockup issue, it's hard to say what is locking up SSR without seeing the logs. Make sure that the status along the bottom of the SSR console does not say 'Scanning Disks...' when you attempt to delete the job. Also, you may want to make sure the drive tied to the job is plugged in when you attempt to remove the job.

If you're not concerned about the cause and want to just get backups going again, you can stop the Symantec System Recovery service, browse to C:\ProgramData\Symantec\SYMANTEC SYSTEM RECOVERY, and rename the SCHEDULE folder to SCHEDULE.OLD. Reboot and create the job.

Andreas Horlacher

Please mark 'solved' when issue is resolved

1marthac's picture

Is there a document you can share that explains the differences in System Recovery 2013 Editions.  In my environment I have a Windows Server 2012 R2 Hyper-V Server hosting several guests.  Does the Virtual Edition go on the Host and all Guests? Is the main difference between the Virtual Edition and the Server Edition that the Virtual gives you the option of backing up and restoring the .vhd file?

Jukka_H's picture


I'm about to update from SSR 2011 to 2013 and I want to keep all the
settings, paths, policies, etc as they are at the moment. I have the installation
media Downloaded on my current server. Should I install into the default directory
or change it to point into the current Altiris -directory?

And futhermore, does it make any difference if I am using the Installation wizard on the
SSR 2013 installation media OR should I use the "step by step guide to upgrade" located here:

Thanks in advance!