Client Management Suite

Hoping someone can help with this issue.  I have a sequential task published to the software portal, with a particular AD group allowed to install the software (no approval required).  When a user from this AD group goes to the portal and requests the software, the new config is requested immediately, but no job is downloaded or run until the next configuration request (1 hour later).  It looks like things are running out of order.  Instead of it creating a temp collection, linking it to the job, then requesting a new config, it seems to do the steps in reverse.  We have a deployment that we would like to use the software portal for (around 450 users) and would like for the users to be able to do this on their own, with as little hand-holding as possible.

Any help that can be provided would be very appreciated.

Thanks...

When you requested the Approved Sequential Software through software portal then its creates the collection using that machine name from that software requested and schedule with Run ASAP and its Tickle the machine immediately. So your task should run immediately.

Symantec support assisted me with this.  It was a known issue.   I apparently didn't see it when I did a KB search.  Here's the link if anyone's interested:  https://kb.altiris.com/article.asp?article=50148&p=1.