And more: You need a NS7 server to download the SD7 installation, but must install on a separate server because NS7 cannot run a 64 server... As I understand
Anyway: for performance issue, it is better to dedicate a servicedesk server...
Using ".Net" standard is "open way" but thinking Microsoft will provide a "pre-tuned" solution, is blind ourself. Symantec must include "optimize" steps in coding, but I guess there are no time slot for this ? So the workaround is to provide a huge dedicated server for tickets management (all the same with workflows & smart web pages...). It is not really "green IT" as Symantec CEO promess for.
So: if you have a current single "Service Desk 6" server in operation, for migrating to "service desk 7" you must add 2 servers (NS7 + SD7), except you install a virtual BOX inside the SD7 to host NS7. But plan a huge server: 8 CPU, 16 GB RAM... :(
Yes all, I feel also a lot of missing in "Matrix support" see
https://kb.altiris.com/articleRedirect.asp?aid=46349
SQL 2007, W2008, IE8, native 64, windows 7, W2003 R2...
I also think it is time for Symantec to be more pro-active & "latest version support ready" than any other vendors to improve "Symantec public image".
I suggest all you subscribe & contact your closest User group & plan a global official complain about this to Symantec thrue the "User groups", probably the best way. Another is to write directly Symantec CEO.