NS 7/ServiceDesk 7: Notification Policies?
Updated: 21 Jun 2010 | 1 comment
Is there anything in NS 7/ServiceDesk 7 like we have in NS 6.x/HelpDesk 6.x with respect to Notification Policies and being able to create a Notification Policy that has a "New Incident Automated Action"? Basically I'm looking for how to be able to have a mechanism like Notification Policies we had in NS 6.x that run on a schedule and auto-create Incidents(tickets) with pre-defined fields/assignments. Anyone else look into this yet or know how to do this in an NS 7/ServiceDesk 7 environment?
Thanks
discussion Filed Under:
Comments
Create/Edit a SD7 Ticket from an Automation policy ?
Good question, I would like a complete answer also ;-)
I suppose from SMP7 you should be able to see a new task/job for ServiceDesk ? Create/Edit a Ticket...??
But not see yet: in the minimum, you can send an email to create a ticket, but I am pretty sure a more direct & integrated solution will be available. I hope so.
For Email notify from SD7, I see also: https://kb-secure.altiris.com/article.asp?article=50102&p=2
~Pascal @ Bechtle~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF&l
Would you like to reply?
Login or Register to post your comment.