Symantec Management Platform (Notification Server)

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NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

  • 1.  NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 02, 2011 01:14 AM

    I have just done an install of SMP7.1. I had a backup copy of our NS7.0 database put onto a test sql 2008 server (same collation etc). I have installed SMP7. onto a VM Server 2008 R2 Standard SP1 pointing to the test database server.  I am using IIS 7.5.

    I installed the same apps as installed with the NS7.0

    the installation completed without error but when I try to open the console have tried by server name and http://localhost:80/altiris/console/ but continue to get the error "Server Error in Application "DEFAULT WEB SITE/ALTIRIS"

    Error Summary HTTP Error 404.0 the resource you are looking of has been removed, had its name changed, or is temporarily unavailable.

    I notice the Physical Path points to c:\program files\altiris\notification server\rootweb\console\. This path exists up to the end of rootweb but there is no console or console.aspx in this folder.

    I also see logon MethodAnonymous and Logon UserAnonymous - is this correct?

    I have tried a reinstall any ideas? all the solutions and apps appeared to have installed in the various folders under c:\program files\altiris\notification server\



  • 2.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 02, 2011 10:43 AM

    The IIS error message will show a Requested URL.  What is the requested URL?  This would tip us off to what might need to be repaired in IIS.

    When you indicate you performed a reinstall, what procedure did you use?  What products did you reinstall?  Typically if you're opening the console for the first time and you receive this error, it's going to be related to the platform.  Have you opened SIM and run a repair on the Symantec Management Platform?



  • 3.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 02, 2011 10:08 PM

    the requested URL is http://servname:80/altiris/console/

    which points to physical pat c:\program files\altiris\notification server\rootweb\console\

    The console folder does not exist at this location.

    I have tried a repair of the SMP using the SIM

    I have just had a webex call with symantec support and there are some folders missing in the above directory, they also said that smp is not compatible with IIS7.5.

    As this is a test vm server I was prepared to get the vm rebuilt but since talking with my sys admins they say IIS7.5 is part of the server 2008 R2 OS so next question is SMP 7.1 really compatilbe with this server OS?

    I'm a bit confused.



  • 4.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 02, 2011 10:53 PM

    I'm not sure why support would say it was not compatible.  However, you did need to have IIS 6.0 compatibility installed, and ASP.NET, and several other pre-requisites.  Did you pass the pre-requisites check when you ran SIM on your server?  Is IIS 6.0 compatibility installed? ASP.NET?  These roles can be enabled in Server Role Manager.

    Server 2008 R2 64-bit is the correct platform for SMP 7.1.



  • 5.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 03, 2011 12:27 AM

    I have since had support ring back and they have given me the instructions for installing the IIS6.0 compatibility which apparently I cannot do now after the install so I am having the VM rebuilt, and yes I did run the prerequisites and fixed each of the options within the prerequisites tool. The only one left had been that I didn't have the recommended processors.

    Thanks, Catherine



  • 6.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 03, 2011 09:48 AM

    It might have been fixable, but certainly not a big deal to rebuild at this early stage.  Let me know how it goes!



  • 7.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 09, 2011 02:16 AM
      |   view attached

    Have rebuilt test server and then new install with same issue set up the IIS 6.0 compatibility as instructed.

     

    I am connecting to an existing database which was copied from NS7.0

    Attached are the screenshots of the full install, and the error at the end as described in the earlier post

    I also have a call logged with Symantec

    Attachment(s)



  • 8.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 09, 2011 06:05 PM

    If you open IIS (7) Manager and Expand Default Website, Altiris, then right-click Console and choose explore, you don't see Header.aspx?



  • 9.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 09, 2011 07:16 PM

    Correct - no header.aspx



  • 10.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 23, 2011 08:28 AM

    hello together..

     

    we have the same problem. using windows server 2008 R2 Standard 64 Bit. Reinstallation never solved the problem. the browser error message means that file header.aspx is missing under folder /altiris/console The directory /console does not exist. No idea thats the problem. the installation finished without any errors. any ideas to solve the problem?



  • 11.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"

    Posted Aug 29, 2011 03:02 AM

    I've had symantec support working on this since my original posting to date we have no resolution but cannot complain about the support I've had. Before your posting I was thinking it may be unique to our environment. We have the 2008 database on another server the service account is DBO and the database was a copy from the NS7.0, we have done multiple uninstalls and reinstalls, used different user accounts ie: local admins, domain accounts which are administrators on the local box (not domain admins tho), but no luck so far. Until the test environment is up running we cannot try on the production server.

    FYI the test server is a VM.

    Once I get the outcome I'll post it here.



  • 12.  RE: NS7.1 Server Error in App "DEFAULT WEB SITE/ALTIRIS"
    Best Answer

    Posted Aug 31, 2011 10:25 PM

    Hi finally we got this NS7.1 installed, rebuilt the VM with Server 2008 R2 without SP1 installed, from the symantec Sim installer chose the Client Management Suite 7.1.0 (not SP1)

    also made sure all IIS installed with ASP and IIS6.0 Compatibility.

    Hope this helps