Endpoint Protection

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  • 1.  NTP showing as disabled

    Posted Nov 14, 2013 11:02 AM
      |   view attached

    Hi ,

     

    Recently we have upgraded to RU3, when we click on view details (Security Status - Attention Needed) on home page ,on some clients showing  NTP  was disabled .

    We have  installed the full NTP components but from console we have disabled only  the firewal policy , we have 5500+ clients , 2400+ clients showing  NTP was disabled. screen shot attached .

    Any ideas.???



  • 2.  RE: NTP showing as disabled

    Posted Nov 14, 2013 11:05 AM

    It's a bug that was fixed in RU4 so you can upgrade to RU4 to correct it.

    See fix here:

    Client reports Firewall Status as “Disabled”
    Fix ID: 3115966
    Symptom: If you disable or withdraw the firewall policy from a client group, the clients display as “Disabled” on the Symantec Endpoint Protection Manager Home tab, under Endpoint Status. Clicking on the Endpoint Status chart shows the Firewall Status as “Disabled.” The Firewall Status should only display as “Disabled” if the end user disables the firewall.
    Solution: Implemented the creation of a registry key during a clean installation, kept during migration, to correctly trigger the “Disabled” firewall status report.
     
     
    New fixes and features in Symantec Endpoint Protection 12.1.4
     
    Article:TECH211972  |  Created: 2013-10-28  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH211972

     



  • 3.  RE: NTP showing as disabled

    Broadcom Employee
    Posted Nov 14, 2013 11:25 AM

    Hi,

    Thank you for posting in Symantec community.

    Upgrade can be a possible solution.

    Symantec Endpoint Protection 12.1.4 released on 10/22/2013.

    Upgrdae from SEP 12.1 RU3 to RU4 is supported.



  • 4.  RE: NTP showing as disabled

    Posted Nov 14, 2013 11:34 AM

    thanks, Brian ,

    so we have never enabled the  firewall policy for SEP , what the different now?

    if  SEP report works correctly , then it will show 5500 clients  NTP was disbaled.

    in this scenario IPS wil work ? becasue IPS has seperate policy .

     



  • 5.  RE: NTP showing as disabled

    Posted Nov 14, 2013 11:57 AM

    But you still have the firewall component installed, correct?

    Not exactly sure since it's a bug. I would suggest testing an upgrade on a couple boxes to see what the result is.



  • 6.  RE: NTP showing as disabled

    Posted Nov 14, 2013 12:06 PM

    Yes Brian , we have installed firewall component. In previous version 12.1 RU1 MP1 we don't see this type of  wrong reports.



  • 7.  RE: NTP showing as disabled

    Posted Nov 14, 2013 12:12 PM

    Because it's a bug that first occurred in 12.1.3



  • 8.  RE: NTP showing as disabled

    Posted Nov 14, 2013 11:07 PM

    Hi

    Please upgrade to SEP 12.1.4 which is resolved.

    Regards

     



  • 9.  RE: NTP showing as disabled

    Posted Feb 22, 2014 03:31 PM

    Do you need more assistance with your problem or were you able to get it resolved?

    If you could post an update for followers of this thread that would be most helpful.

    Thanks and take care,
    Brian