Client Management Suite

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  • 1.  “NULL” data or where it says “Data Not Accessible”?

    Posted Mar 29, 2011 06:34 AM

    In relation to cleansing the data from Altiris, do you know what causes the following output whereby the report gives “NULL” data or where it says “Data Not Accessible”? Is there a way to rectify this problem?

    I'm currently "Cleansing" my Altiris Database and have discovered approximately 150 devices bringing back the above detail. How can this be rectified? is it a matter of rebuilding the devices in question?



  • 2.  RE: “NULL” data or where it says “Data Not Accessible”?

    Posted Mar 29, 2011 10:48 AM

    What data classes report this?  Is it the same data classes for all devices?



  • 3.  RE: “NULL” data or where it says “Data Not Accessible”?

    Posted Mar 30, 2011 07:06 AM
      |   view attached

    Hi mclemson, see attached as an example. Would a re deployment of the agent rectify this?

    Attachment(s)

    xls
    Sample.xls   20 KB 1 version


  • 4.  RE: “NULL” data or where it says “Data Not Accessible”?

    Posted Mar 30, 2011 10:58 AM

    I'm not sure if you have any of these that you can access (since it says 60 days since last contact to NS), but I'd try the following:

    • Data not accessible/generic HP failure: could be corrupt WMI, try running 'WMIC.EXE BIOS' from the system at a command prompt.  Alternatively it could be a motherboard or similar replacement and the refurb didn't have the information entered
    • NULL data, try forcing a submission of basic inventory manually
    • Check data purging schedules
    • A few other things which are mostly fixed by SP3
    • Asset and model wouldn't be gathered unless a software inventory is run

    This particular user found a current version of inventory solution resolved their issue.  What version of inventory solution are you running?  Hopefully inventory SP3.

    https://www-secure.symantec.com/connect/forums/altiris-console-65-and-missed-serial-numbers