Endpoint Protection

Hi,

After upgrading to SEPM 12.1. Ru6 we are unable to delete 12.1 Ru5 client package from client groups.receivinf below error

"The object cannot be found"

You need to conatct symantec support.They will be provide old sep package removal tool.

see brian and chetan comments same thread in sepm 12.1.5

https://www-secure.symantec.com/connect/forums/removal-old-sep-packages-end-point-protection-sbe

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

See below thread

https://www-secure.symantec.com/connect/forums/bsod-due-upgrade-sep-12153375000

Yes I tried manually deleting but same error.I had created a case with symantec they asked for dbvalidator.log file and i have submitted the same to them waiting for the response from Symantec Tech.

I meant from where the files actually reside....

If you have a case open, I would follow their lead though...

Hi Brain,

Could you pls suggest me from which location i have to delete.I tried to remove from Install packages in Admin.

C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\ClientPackages

But again, I would wait for support as this may not be a supported method.