Endpoint Protection

We are rolling out SEP11 to our clients, and we are pushing packages through the "find unmanaged computers" wizard.  Currently our PC's are running Sav 10 CE.  When we first push them out, all seems well, and they show up in our console, but after a minute or two they show "offline" with no virus definitions installed, auto-protect not running, and no status available.

If we delete them from the console, and then repush, the then appear properly in the console, online, definitions updated, etc - %100 of the time.

Has anyone else experienced this behavior in a similar scenario?

It is strange but did you prepare the SAV 10 for the migration?
In the installation_guide.pdf have a look to the paragraph "Preparation of legacy installation for migration" (Section 3, Chapter 8 if I remember well).

Cheers,

Hi Saul,

Which version of SEP are you trying to rollout??

I hope it is SEP 11.0 MR4MP1a

Rgrds,
SAM

I will Giuseppe's recommendations, we did not prepare the legacy clients! 

Just out of curiousity, What does it say on the client side when the client is not visible within the console and after stopping and starting the smc service, does the status toggle?

It says the symantec service is not running.  If you attempt to start the service, it does not start.

We are still seeing the same results.

I think that a step by step troubleshooting is required, we should check in detail why the first deployment fails. It is time to call the technical support.

Did you try a restart? it could be a problem of the network/communications.

We pushed to 35 Sav10 machines yesterday.  6 were successful the first run.  The rest showed up in the console, but they did not have ANY virus definitions, and they were not reporting status.  We then deleted those machines, re-pushed, and then they all showed up as managed, loaded defs, etc. 

Restarting does not fix the issue. We opened a ticket w/ Tech Support yesterday...we'll see what happens!

Is Symantec support down, received the following error yesterday and today on multiple machines, with both firefox and ie: "MySupport application error: the mysupport application has encountered a program error. You can either try again or contact Symantec Technical Support Services."