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Odd licensing issue noticed

Updated: 19 Jun 2010 | 2 comments
Frosty's picture
+2 2 Votes
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I am posting this just in case it is helpful to someone else.  I think my problem is fixed (I will know for sure in a couple of days).

Environment:  Microsoft Windows Server 2003 64-bit running Exchange 2007, both with latest SP installed.  Symantec console on Exchange server showed that both the Premium Antispam and Virus Definitions protection components were correctly licensed and had about 20 days still to run (expiry December 2009).

I renewed my Symantec software licences by purchasing a new 12-month Multi-Tier Protection, and received the .SLF file from Symantec.  Copied the file to the Exchange Server, ran the Symantec Mail Security for Exchange console, went to Admin, Licensing, and installed the license file.

It threw an "unknown error":  80004005  

After the error, whilst the Premium Antispam component had updated (expiry December 2010), the Virus Definitions component was now showing as "Not Licenced".

After speaking with Symantec Support, we looked at the newly supplied .SLF licence file and noticed that for both the Preimum Antispam and Virus Definitions sections of the file showed a future start date of December 2009 (I was installing this in mid-November):

<key>
<name>SAVFMSE Virus Definitions</name>
<version>6.0</version>
<start_date>2009-12-09</start_date>
<end_date>2011-02-06</end_date>
<warn_policy>1,120</warn_policy>
<grace_policy>1,60</grace_policy>
</key>

<key>
<name>Brightmail AntiSpam Content</name>
<version>1.0</version>
<start_date>2009-11-12</start_date>
<end_date>2011-02-06</end_date>
<count>150</count>
<warn_policy>1,120</warn_policy>
<grace_policy>1,60</grace_policy>
</key>

On Support's recommendation, we tried installing our OLD .SLF licence file again.  Surprisingly, although it still threw an error message same as before, after doing this both the Premium Antispam and the Virus Definitions components showed as Licenced and also showed the correct expiry dates in December 2010.

I cannot explain why re-installing the old licence file fixed the problem, other than to speculate as follows:
-- installing the new file caused a problem because the start dates in the new file were later than the date of installation
-- reinstalling the old file fixed the problem because the start dates in the old file were earlier than the date of installation; ergo
-- maybe the licence file installation routine takes the earliest start date on all occasions, but only notices the end date if it is LATER than the previous end date recorded

Anyway, hope this helps someone.  Symantec Support also were able to provide me with instructions on how to manually remove the licence files, so if you ever get stuck you can try that and then reinstall your licences from scratch.

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Comments

Mick2009's picture
16
Nov
2009
1 Vote +1
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Many Thanks!

Hi Frosty,

Many thanks for the proactive post!  And definitely let the forum know if there's any future trouble.

Usually those license file happily co-exist (old and new).  I have seen a few cases though where they started to throw unexpected generic failures (80004005).  In those instances, stopping the services, removing all teh licenses, restartign and then re-applying them has brought everythign back in line.

Cheers again!

Mick 

With thanks and best regards,

Mick

TSE-JDavis's picture
18
Dec
2009
1 Vote +1
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I have seen the behaviour you

I have seen the behaviour you have described many times. When it looks at the licenses, it creates a timeline from all of the dates in the files. If there is a gap, it will not protect your during that period. So you needed to install the old license to fill in the gap between the date you installed it and the date the file said its valid starting on.