Office 2010 installs Failing
Created: 12 Dec 2011 | 6 comments
Has anyone else seen or had issues with their Office 2010 Deployments failing due to SEP? We are using SEP, and are seeing that the Office 2010 deployments are failing. These deployments do take longer, its just the way this version installs, but we are seeing that when we kill rtvscan, the installs succeed, but when rtvscan is running theu eventually fail out. Procmon says the write in the registry are the main culprit...
thoughts?
I would hate the answer to be "Kill SEP, change the AV policy to NOT kick rtvscan back on after 10 minutes" and go forward with the deployments.
any ideas or thoughts are appreciated
Discussion Filed Under:
Comments
Application and Device Control
Hi Car_Bed,
Do you have any "Application and Device Control" policies setup ? If yes, try to disable it while you perform the installation, as a test.
Also, which version of SEP are you currently using ?
Do you have any error appearing in the Event Viewer ?
Best regards,
Shulk.
Questions
Hello,
What version of SEP 11.x have you installed on your machine??
What OS is installed on the machine in Question??
Does this Happen on all machines or only on 1 specific machine??
How much RAM does this machine carry??
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Hi Car_Bed, We believe we
Hi Car_Bed,
We believe we have traced this to a problem with our ERASER engine. An update should be released in the next day or so that will fix this. You don't need to do anything, the SEP client will pick this up automatically when it gets its latest definitions.
thanks
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
Paul I have sene you a LOT
Paul
I have seen you a LOT on here, thanks for the reply, I APPRECIATE IT !
Do you have anymore information on this?
My office deployment team is really putting the pressure on me, and as I no longer have BCS support, i cant just pick the phone up for a quick answer...
Definitions revision? Date? to look for in a Report.
Anything you can add is greatly appreciated.
Any idea how you/symantec determined this by chance, the link between the two
No problem.. I'm trying to
No problem.. I'm trying to get a little more info for you, but the new engine was released in definitions dated 13th December. The SEP Troubleshooting, Versions UI should show the ERASER version as 7274498.65537.
You can also report on this from the SEPM by looking at the Computer Status logs, the version will be listed in the details.
Paul Murgatroyd
Principal Product Manager, Symantec Endpoint Protection
Endpoint twitter feed: http://twitter.com/symc_endpoint
Thanks to Shulk and Mithun
Thanks to Shulk and Mithun also for your responses...Didnt mean to leave you both out of my thanks..
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