Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Office 2013 + DLO 'there is no email program program associated to perform the requested action'

Created: 28 Mar 2013 • Updated: 22 May 2013 | 3 comments
This issue has been solved. See solution.

Hi,

 

we have symantec Desktop and Laptop option 7.0 and we plan to migrate office from 2007 32bit to 2013 64bit.

While testing we noticed the problem with a window poping up saying 'There is no email program associated to perform the requested action. Please install an email program or, if one is already installed, create an association in the Default Programs control panel'.

It does not pop up for colleague, who used to have office 2010 64bit and has 64bit DLO agent. So I would like to ask if it is somehow possible to install 64bit DLO without office 2010 64bit.

Operating Systems:

Comments 3 CommentsJump to latest comment

CraigV's picture

Hi there,

 

According to the DLO 7 Compatibility Matrix, Office 2013 isn't supported...support for now extends to Office 2010.

Thanks!

 

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
peetter's picture

I know about the compatibility matrix, but all I would really need is a workaround to install 64 DLO agent on computer without office 2010 64bit.

CraigV's picture

...any workaround would be unsupported.

I guess it's a "wait-and-see" if anybody here has managed to make it work!

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...