Video Screencast Help


Created: 10 Mar 2012 • Updated: 11 Mar 2012 | 7 comments
MOZO's picture
This issue has been solved. See solution.

Hi All,

Clients are showing offline.

Following steps:-

1. Repair the SEP.

2. Replace the newly exported sylink.xml.

3. Disabled firewall.

4. Port is open 8014 & 80.

5. uninstall & remove the registry entries.

6. Reinstall but still the problem is same.

Comments 7 CommentsJump to latest comment

pete_4u2002's picture

pass on te sylink.log from client machine.

Sumit G's picture

All the clients are showing offline??


Sumit G.

Greet9's picture

Can you tell me which version you have of sep & which operating system.

Sumit G's picture

Check the connectivity to the management server.

Type the following command In the browser command line


If it working then simple question.

Have you install the OS threw image disk??

If it then pls delete the hwid file from below path

Hkey_local_machine\Software\Symantec\Symantec Endpoint Protection\SMC\SYLINK\Sylink\(HardwareID)

C:\Program Files\Common Files\Symantec Shared\HWID


Sumit G.

MOZO's picture

Hi Sumit,

Already I followed all steps, but still the problem is same,

Greet9's picture

Hi Moza,

Try the below steps.

--Checked the client status: offline
--Took the backup of the registry
-- Delete the following registry keys:
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings
HKEY_USER\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings
--Set the proxy enable in the registry to 0 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
--Uncheck the proxy setting option in the internet options settings.
--Reboot the system.
--Check the client status : online/reporting to the server

pete_4u2002's picture

any chance of you posting sylink log?