Endpoint Protection

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  • 1.  Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 19, 2012 08:49 AM

    Hi there,

    One of my customers facing this issue. The SEPM Home tab the Endpoint Status window reports a lot of offline clients who are actually online.

    In the Clients tab I can see the green dot next to the clients, and I can ping them too. They're using SEP 12.1 RU1, and SQL 2008 database for 5000client.

    What is wrong with the Management Server? How can I fix this issue?

    Thank you and best regards

    Attila



  • 2.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 19, 2012 08:56 AM

    You have replication configured in this .



  • 3.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Broadcom Employee
    Posted Jun 19, 2012 09:20 AM

    Hi,

    Simply you can configure the below setting in server.

    Step

    • In the console, click Admin, and then click Servers.

    • Under Servers, select the Local Site(My Site).

    • Under Tasks, click Edit the Local site properties.

    • On the General tab, Check the Delete Clients that have not connected for

    • Set the day as per your requirement.

    • Click OK.

      Hope it helpful to you.

    Check this blog will be help full .

    https://www-secure.symantec.com/connect/blogs/delete-clients-automatically-sepm-server-not-sync-sepm-server

    By default duplicate hardware ID remains in the database for 30 days, you can change settings to 1 day to remove it permanently.

    Please go through following KB as well.

    http://www.symantec.com/docs/TECH163349

     



  • 4.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 19, 2012 12:30 PM

    Hope the duplicate Entry avail in the Server DB. Clean the Entry.

    https://www-secure.symantec.com/connect/forums/non-connecting-client



  • 5.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 20, 2012 03:33 AM

    Hi there,

    Yes we have a replication server, the replication frequency is 1 hour. I'll contact the customer about the idea what Chetan suggested.

    Best Regards

    Attila

     



  • 6.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 20, 2012 05:21 AM

    Hi, I can't view your blog because  "We're sorry, but the author of this page has restricted access to it." message displayed.



  • 7.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Trusted Advisor
    Posted Jun 20, 2012 05:31 AM

    Hello,

    The BLOG is duplicate of a Symantec Article: http://www.symantec.com/docs/TECH93732

    Solution

    1. SEPM Server.
    2. Admin TAB.
    3. Server TAB.
    4. Local site properties.
    5. Choose to General setting and check mark Delete Clients that have not connected for (30 for you requirement) days.

    Hope that helps!!



  • 8.  RE: Offline clients number does not match of the SEPM report ( SEP 12.1 RU1 + SQL )

    Posted Jun 21, 2012 12:34 PM

    there is a utility from Symantec to remove duplicate entries from Sepm db , Chetan and Mithun would be able to give you more insight on this as it is internal.

    Hope fully this works