Offline Vault access within Citrix
I currently have a situation at a client and would like someone to help me out with. Actually it is a two part query.
For the forst part, to cut a very long story short, some of the storage at the client failed and as it happened, most of the archive partitions were on this storage, so naturally as a nett result the storage service will not start.
In the environment there are a few policies that are setup, two of which are for users who require an offline vault and those who don't.
We have had some feedback from a couple of users that puzzles me a little bit. The user who has an offline vault reports that she is unable to access any items, however the user who does not have an offline vault reports that he is able to access archived items.
Further more, the non offline vault user is also able to access his archives from his Citrix profile.
How would this be possible? Also, does EV create an offline cache in Citrix and if so where would be the default location for this data?
The second part involves cached content. If a user with an offline vault cache makes changes etc.to old emails, I presume that the updated information will be syncronised once EV is back online. However, to further compound the issue, a backup of the closed partitions was made several months back and it it possible that users have reponded to old emails etc.
If the archive had been updated prior to the storage failure, how does EV handle this? Will it sync and remove the copy from the offline vault or will it not re sync it as the item was synced previously after the restore has taken place?
Thanks in advance.