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Old Computers Reporting back inventory in NS

Updated: 21 May 2010 | 5 comments
cathossie's picture
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This issue has been solved. See solution.

Hi we have found a group of old computers that have been formatted and returned back to leasee reporting back with inventory in Resource Manager - Summaries - Last Inventory Received (yesterday) the machines were removed in June.

This was discovered as we are trying to find computers with an old version of software on them and this group of computers popped.

I know I can manually retire but we have been in the practice of purging any old computers every 4 months so I was wondering how computers can report last inventory's when they don't exist?

Any ideas? Cat

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SK's picture
24
Sep
2009
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AD or AMT?

Do these old computers still have active computer objects in AD, as the AD Connector will still import these if you use it?

Were these machines AMT devices?  If so, then they will still have entries in the Intel database, which will be imported into the NS database if you have OoB Solution installed and the synchronisation option enabled.

cathossie's picture
24
Sep
2009
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Thanks this does explain it

Thanks this does explain it as they do have active computers objects in AD and we use the AD connector

KSchroeder's picture
25
Sep
2009
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You can somewhat avoid this

You can somewhat avoid this if you adjust your AD import option to only import active objects.  After the machines are retired, disable their computer objects in AD.

Thanks,
Kyle
Symantec Trusted Advisor

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lone_ranger's picture
26
Sep
2009
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How did you know?

What made you realise the machines were reportig back in? I had this same problem and didn't find it for a while. We were running reports of sotware on machines that have reported in for the last X days and thought everything was fine, but because AD was not clean and we import from AD on a daily basis these machines were showing that they reported in, screwing up our numbers. To resolve this I put a check in clause into all of my reports so now they read off the last time the Altiris Agent checked into the NS.

SELECT c.[Name], a.LastConfig
FROM vcomputer c
    JOIN (
            SELECT
                    ResourceGuid,
                    LastConfig = datediff(dd,MAX([StartTime]),getdate()),         
                    LastConfigDate = MAX([StartTime])
            FROM Evt_NS_Client_Config_Request
            GROUP BY ResourceGuid                        
    HAVING datediff(dd,MAX([StartTime]),getdate()) < '21'
        )
            AS a ON a.ResourceGuid = c.guid
order by   a.LastConfig  
cathossie's picture
27
Sep
2009
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We only knew as we were

We only knew as we were trying to find computers with out of date virus program, when we were reporting we realised that these computers were in the list but no longer exist. I have checked AD and they were still in there - as there were only about 30 computers with the old version it was easy to pick out the ones that didn't physically exist.

I do like your above report and think it will also be useful