Video Screencast Help

old definitions often show in pc clients

Created: 13 Feb 2012 | 4 comments


i wanna ask to you about this problem,

when i check content update SAV 10 in clients by console , I often find error update (old definitions) on the client computer but the client is still connecting to the server. so, i always reinstall symantec when i met this problem

maybe you have solution about my problem.


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Srikanth_Subra's picture

Please check the connectivity of the server and clients..for any communication problem.

Thanks & Regards,


"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

pete_4u2002's picture

what is the SAV version?

can you copy the grc.dat from server on to the client and check if it communicates and updates?

Chetan Savade's picture


You must have plan of migration at this point.

I would like to share following information with you.

End of  SAV support  --> 2012-07-04 

Release Details & expiry of products for 9x & 10x

Please plan the migration to SEP 12.1 in the near future. SEP 12.1 is the latest Antivirus built by Symantec.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

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