Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Old Virus Def

Created: 04 Nov 2012 | 6 comments

the scheduled reports of my SEPM shows some of my clients are still running on OLD DEF of SEP but when i check the entire system, i cant find those systems. i even deleted all the systems from SEPM and run the reports after couple of days, the problem persists

any clues?

Comments 6 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

are you using image os ?

Are SEP client showing online in SEPM console ?

Check this download and try one or two system and check problem again received or not

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

Thanks In Advance

Ashish Sharma

Karvy Central IT's picture

the OS image is not GHOSTED / i cant find the systems with those outdated virus def as reported by the SEPM scheduled report, but when ever i run the report or schedule the report, the message creeps in

Srikanth_Subra's picture

Iam also having the same issues..scheduled report is showing old date but clients are up to date only?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

Ashish-Sharma's picture

Could you check if the Disk space on the SEPM server?

Try Increasing the heartbeat interval to feasible value (eg. 500 computers 1 hr interval). 

Delete entries from data/inbox/agentinfo folder and .tmp files from data/inbox.

Thanks In Advance

Ashish Sharma

Srikanth_Subra's picture

Hard disk is having more than 150 GB free space

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

SameerU's picture

Hi

What is the SEPM version ?

Regards