Endpoint Protection

I upgraded to SEP 12.1 MP1 not long ago and everything seems fine except there is one client that is now showing out of date in SEPM. When I go to and look at the workstation itself it seems up to date. I ran live update manually just to make sure and it shows it updates. I have also tried the repair option with no luck. I went as far as to uninstall SEP from the workstation and remove from SEPM list and then reinstall, but it still shows everything out of date on SEPM. This certain workstation i am having problems with I did have to unplug and shutdown for about a month, I did do the upgrade during this time so at first this pc had not been updated to the newest version. I replugged and connected it to the network and it automatically started installing the latest version because the pc is in a group that has the install package already. I did have some issues at first but after restarting SEP shows online and connected to SEPM and it took a few days to show out of date. This PC is set up like the others with Win xp sp3. I am not sure how to correct this since I have tried everything I can think of.

Please look at the attached doc and let me know how I may fix this.

Thanks!

Attachment(s)

SEP Out of Date.docx   115 KB 1 version

Can you determine if it has maintained a constant connection to the SEPM? Does it lose connection?

 I have checked it several times and every time it states it is connected.

And this client has a LiveUpdate policy assigned to it in the SEPM?

Hi,

Refer this article.

https://www-secure.symantec.com/connect/forums/why-virus-definition-report-incorrect#comment-7934611

 Yes it does have the same live update policy as the other clients in the group

Would seem to be a bug in the SEPM reporting, especially since the client is up to date.

 Yea that's what I'm thinking. I looked at the article someone posted below, but doesn't to be the same issue. How does one go about fixing an issue with the SEPM reporting?

 Thanks!

You wait for the next release which was due out today but seems to have been put on hold. I would expect it any day now.

Delete the client from SEPM

do a update policy on the client. should come up with new def. info

Thanks! I will try that and report back.