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One License key only

Created: 30 Mar 2011 | 4 comments


One of my customer purchase 2 PGP Desktop Prof license, one in Jan and the other in March. When he register the license, we notice that they have the same license key. Is it how its supposed to be? I believe there should be different license keys for each license.


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Thomas K's picture

This may clear things up -

For license issues contact 1-800-721-3934 and select option 2

For support questions you can contact Worldwide support

Worldwide Support Phone Numbers

International: 407-357-7600
United States & Canada: +1 800 342 0652 or 407 357 7600
United Kingdom: 44 (0) 870 606 6000
France: 33 (0) 155 69 50 70
Germany: 49 (0) 69 95 08 62 93

The real Wibble's picture

Nice one;  good to see that Symantec are using premium rate phone numbers that cost a fortune to call.  Where's the email?

The good news is for the UK,  the premium rate number maps to 0118 918 8910

L.M's picture

Hi , I have a pc that crashed today and we are preparing a new one but I can't install PGP cause the license is already been use by the pc that crashed . How can I release that license and use it on the new pc ?

Thanks for helping me .

Tom Mc's picture

Have you tried using the license again?  Unless this has changed recently, traditionally PGP could be re-installed in this manner with the same license and you were only required to discontinue use of the license on the other machine.  The exception was if there was a history of the license already being re-used.

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