Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

One PC and 2 Users creates different license seat on SEPM

Created: 28 Dec 2013 | 17 comments

I have recently got this issue where I have a PC insalled with the SEP client, when I login as an Administrator the SEPM creates one seat and when I login with another user it will again create another seat on the SEPM. The SEPM usually creats seats based on the PC and not on the users created on the same PC.

At the end of the days I SEPM gives a warning on the No of Seats Exceeding,

Operating Systems:

Comments 17 CommentsJump to latest comment

.Brian's picture

Are you in User mode?

What version of SEP is this for?

If on RU2 than you need to upgrade to RU3, see here:

Licenses seats are not counted properly in Symantec Endpoint Protection Manager 12.1 RU2 when using User Mode clients.

Article:TECH201212  |  Created: 2012-12-28  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH201212

 

Do User Mode Clients in Symantec Endpoint Protection 12.1 Require Additional Licenses

Article:TECH163955  |  Created: 2011-07-05  |  Updated: 2011-07-05  |  Article URL http://www.symantec.com/docs/TECH163955

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

Hi Fraz,

This is not normal behaviour. My suggestion would be to upgrade to at least RU3, but, preferably the latest, RU4.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Fraz's picture

Ok, So I can directly update from RU1 to RU4 right? 

Regards

Fraz

.Brian's picture

Yes, you can

-Brian

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Fraz's picture

Cool I have already downloaded the installation file which is approximately 1.26GB. So is it that I just run the installation file on the server?  or I have to Stop these services on the server?

#  Symantec Embedded Database

#  Symantec Endpoint Protection Manager

#  Symantec Management Client

#  Symantec Network Access Control

on this artilce below   http://www.symantec.com/business/support/index?page=content&id=TECH211821

did not understand Enable local authentication and Disable "Protect client files and registry keys" Application Control Policy.

 

 

.Brian's picture

Yep, just follow the steps in that article.

Make sure you have a backup and you will need to stop the SEPM service. Than run the setup.exe located in the SEPM folder to do the upgrade.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

You need to stop only Symantec Endpoint Protection Manager Service.

Enable local authentication and Disable "Protect client files and registry keys" Application Control Policy. --> It's applicable if SEP is on 11.x version but you are already on 12.1 version.

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Fraz's picture

I have successfully updated the SEPM to 12.1.4 but the seats issue still persists.. 

pete_4u2002's picture

how many clients are connectde to SEPM/

how did you deduce that the same machine have 2 licenses?

 

Fraz's picture

I have around 140 Clients connected..

Eg: My laptop name is "fraz-laptop" and I usually have 3 profiles on my laptop one on Domain and 2 locally on the laptop.

So SEPM has created different seats for diffrerent profiles.

for the Domain User I have User name as RogerD SEPM has one seat as RogerD

then locally have User as Fraz Fernadez SEPM have anothe seat as Fraz Fernandez.

 

 

James007's picture

hi,

Sep client are User mode ?

Does all client showing online ?

Try to create new sep package and install it.

Please configure that setting and remove duplicate client

How to configure the number of days after which inactive clients will be deleted from the SEPM database

http://www.symantec.com/business/support/index?pag...

pete_4u2002's picture

if it's in user mode you might be seeing 3 names, however it should not be consuming 3 licenses. can you confirm it.

export the list of computer status

technical_specialist's picture

Are you running the policy in user mode?

For single system it can use the single seat(license) even you are running the multiple profile.

Fraz's picture

Ohh I guess I left it to default that is Computer Mode...!!! 

Chetan Savade's picture

Seat count is based on number of Computers, not on Users or User Mode.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Sumit G's picture

Have you download the report and verify the used seat?

If you are running as computer mode then it can create a single entry in server. Search your laptop entry and remove all the duplicate offline entry.

Regards

Sumit G.