Hello,

- Which Version of Backupexec do you have Installed?
- Otman Drivers were a Problem in 8.x Version. This shouldent be a Problem in the 9.x Version.

Please let us know the details.
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Thanks.

I am using V9.1. I looked up the error in microsoft support document 822219 and it said the cause was VEritas program that uses Otman4 & 5. I am getting another error:Event Type:Error
Event Source:Backup Exec Catalog Server
Event Category:None
Event ID:34322
Date:6/7/2006
Time:9:29:12 PM
User:N/A
Computer:BACKUPSERVER
Description:
Access to catalog file C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\{BEDB96CE-C3EE-4357-929D-1883123B72BC}.U01 failed.
Reason: Insufficient system resources exist to complete the requested service.
e:\be\mikonos\4691r\becat\server\dll\..\catmedia.cpp(1983)

This is totally hanging up my computer. Can you help?

Hi,

Since you are using Backup Exec 9.1, the issue wouldnt arise because of the Otman driver since it was only installed by the AOF Option of 8.6... Did you have 8.6 installed on this machine earlier?

To take care of the error you are getting in the event viewer, could you copy the catalogs folder in path Programm files> Veritas> Backup Exec > NT > Catalog somewhere else. Stop the Backup Exec Services, rename the catalog folder and then restart the services.

Hope it helps! please keep us updated on the issue.

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I have followed your instructions about the catalogue. If it doesn't work I will let you know next Tuesday. I did a clean install of windows xp then Veritas 9.1 on this computer. When I came in this morning the computer was sitting with a blue screen. It seems to be running out of resources. This is one of the errors in the log:
Event Type:Error
Event Source:Srv
Event Category:None
Event ID:2019
Date:6/8/2006
Time:10:52:38 PM
User:N/A
Computer:BACKUPSERVER
Description:
The server was unable to allocate from the system nonpaged pool because the pool was empty.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 01 00 54 00 ......T.
0008: 00 00 00 00 e3 07 00 c0 ....�..�
0010: 00 00 00 00 9a 00 00 c0 ....š..�
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 02 00 00 00 ....

I has a backup scheduled for that time. Will emptying the catalogue section do away with this error?

Hi,

Please check out the following document:

http://support.veritas.com/docs/191100

Have you tried recreating the catalogs folder?

Have you had Backup exec 8.x installed on this media server before? If yes, did you also have Advanced open file option installed?


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No I didn't have V8 installed and I did not have the Open file option until I installed it in V9.1

I don't know if the catalogue correction worked yet. I usually happens around 12pm and I just made the correction at 7:20am.

Hi,

We will wait for you further updates!

Thanks!

I am still having the same problem. I got several error messages in Windows:
Event Type:Error
Event Source:Srv
Event Category:None
Event ID:2019
Date:6/10/2006
Time:9:01:34 PM
User:N/A
Computer:BACKUPSERVER
Description:
The server was unable to allocate from the system nonpaged pool because the pool was empty.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Can I e-mail you the BeDiag file so that you can find my problem?

I went to do a backup and all the Backup exec services stopped. Attached is the error:
Event Type:Error
Event Source:Service Control Manager
Event Category:None
Event ID:7034
Date:6/14/2006
Time:1:29:21 PM
User:N/A
Computer:BACKUPSERVER
Description:
The Backup Exec Job Engine service terminated unexpectedly. It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I am unable to do reliable backups. Can you help?

Hello,
We will need more Information from you on this Issue:

- Do you have Tobit Infocenter Installed on you Machine or in your Environment?
- What is your Default Email Client in Internet Explorer under Tools -> Internet Options -> Programs?
- If you put the Service in Debug mode and try to start it, do you get any Error in the debug log? If yes, what?

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Thanks.

1) Never herd of Tobit -it is not installed in our system.
2) Microsoft Office Outlook is our default Email Clinet
3) The following error was show in the debug mode:

c48 6/19/2006 11:01:39: Initializing FSs
c48 6/19/2006 11:01:39: This is NOT an Exchange server.
c48 6/19/2006 11:01:39: FS 12 failed to initialize: -489
c48 6/19/2006 11:01:39: unloading bedsmbox.dll
c48 6/19/2006 11:01:39: first load attempt of esebcli2.dll failed: The specified module could not be found.
c48 6/19/2006 11:01:39: second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
c48 6/19/2006 11:01:39: Looking for esebcli2.dll in sysetm path
c48 6/19/2006 11:01:39: never found EseBcli2.dll
c48 6/19/2006 11:01:39: esebcli2.dll not loaded

I am running Backup Exec in windows xp to backup the Windows 2003 exchange server that has the Agent installed.

Hello,

Run the sgmon before running the backup job.

How to create SGMON.LOG
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The previous question requested me to run the debug log. What do the errors I got in the debug long mean?

I have run the sgmon program and got the following:
Capturing to C:\Program Files\VERITAS\Backup Exec\NT\logs\SGMon.log
Capturing to C:\Program Files\VERITAS\Backup Exec\NT\logs\SGMon.log
bengine:
Deleting null tmpFile : C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\FIL1F.tmp
bengine:
Deleting null tmpFile : C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\FIL22.tmp
bengine:
Deleting null tmpFile : C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\FIL25.tmp
bengine:
Deleting null tmpFile : C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\FIL28.tmp


It has been 14 days since I reported my problem. Every night my computer crashes and I have no reliable backup. Your responses are not solving my problem.

hi,

Sorry for the inconvenience!


Do you see any active alerts in the Alerts tab?

Do you have Service Pack 1 for Windows 2003 installed? if not, please run the following utility to check if there are any mdac mismatches found. Please let us know what the result is:

http://www.microsoft.com/downloads/details.aspx?Fa...


did the job engine stop during the backup? What all are you backing up? Are you backing up the data on a tape? If yes, perform a backup to a backup to disk to isolate the issue.

* Also ensure that the "display progress indicators for backup jobs" option has not been selected in Tools > Options > Preferences!


* Could you also save the existing catalogs folder elswhere and recreate the catalog folder( which is found in the path: Programme files> veritas > Backup Exec> NT)

Do keep us updated on the issue!


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Hi,

Are you by chance running McAfee Virusscan 8i? This will cause this issue unless you apply patch 11, during any high performance activity. Performing a backup is one such activity.

No I am not running mcAfee.

1)I see no active alerts
2)I have SP1 on Windows 2003 and SP2 on the Windows XP backup server.
3)Yes the job engine did stop. I am backing up regular files on the Windows 2003 server as well as server.log, sysvol, address, data, Microsoft exchange mailboxes, public folders and Microsoft information Store.

4)I was backing up to tape have followed your advice to disk. When I set Advanced openfile option is not used to never and set Advanced open file configuration to Automatically select the backup finishes but does not backup up any open files.

Last night I hand a backup job scheduled and the Advanced open file was set for Microsoft volum shadow coy server I got the following error prior to the Error 2019.
Event Type:Warning
Event Source:BROWSER
Event Category:None
Event ID:8021
Date:6/21/2006
Time:3:07:46 AM
User:N/A
Computer:BACKUPSERVER
Description:
The browser was unable to retrieve a list of servers from the browser master \\SERVERHP on the network \Device\NetBT_Tcpip_{55D46DCA-74C6-4246-B895-D62C230B568F}. The data is the error code.

5)I set Display progress to off
6)I have already recreated the catalog folder (see prior logs)

The master browser error log you presented above is a Microsoft one, not related to BE.

With regards to your issue, have you installed Service Pack 4a for Veritas? I would suggest trying this.

Yes I have 4a installed. I received another error last night:
Event Type:Error
Event Source:Backup Exec Catalog Server
Event Category:None
Event ID:34322
Date:6/22/2006
Time:12:33:42 AM
User:N/A
Computer:BACKUPSERVER
Description:
Access to catalog file C:\Program Files\VERITAS\Backup Exec\NT\Catalogs\{B35AFA72-F9D2-43D5-B080-0726F718D2F6}.U01 failed.
Reason: Insufficient system resources exist to complete the requested service.
e:\be\mikonos\4691r\becat\server\dll\..\catmedia.cpp(1983)

Thanks for your comments.

Hi,

Have you performed the step given in the Technote ?
http://support.veritas.com/docs/191100

How much free space you have on each drive on server ?

Also perform the steps given below and try backup once :
http://support.veritas.com/docs/264680

If you have activated AOFO for Exchange backups please deactivate it ! or create seperate backup job for Exchange !

Update us on the same and revert for any further Query
Hope this will help you


Thank you
Gauri