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Open Incident by Email and Store EML file

Created: 20 Aug 2012 | 1 comment
Everton Silva's picture

I am using mail monitor project to create and open new incidents.

Exist any way to store the email  message as eml file and attached in the incident?



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jhallam3's picture


.EML is only an Outlook extension and created by outlook to store the content on the email.

I would use a HTML merge component to merge all the data then save that information to a .html file.

That way you dont need outlook to open the file and you can format the html as you wish.

drop me a message if you need help.


Jon Hallam