Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Open Incident by Email and Store EML file

Created: 20 Aug 2012 | 1 comment
Everton Silva's picture

I am using mail monitor project to create and open new incidents.

Exist any way to store the email  message as eml file and attached in the incident?

Thanks,

Everton

Comments 1 CommentJump to latest comment

jhallam3's picture

Hi,

.EML is only an Outlook extension and created by outlook to store the content on the email.

I would use a HTML merge component to merge all the data then save that information to a .html file.

That way you dont need outlook to open the file and you can format the html as you wish.

drop me a message if you need help.

Thanks

Jon Hallam

ManagedDesktop.com