Open Incidents
Updated: 23 May 2010 | 2 comments
Hello,
I have a queue called "Open Level 1 Incidents". In this queue are listed all the open jobs. When I change the status of a job to 'Work In Progress', it disappears from this queue.
This queue is the one we want to use for all general day to day work. How can I make it so that this queue displays both open and work in progress jobs?
Many thanks for your help.
Aaron.
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Maybe I didn't explain myself properly...
What I really want is to create a queue which will list all incidents that have the following status - open & work in progress.
Currently in the worker report, we can see all open incidents. When we change to 'work in progress', the job drops off, as the query is set to "all open incidents". How can I change this query so that it is "all open and work in progress incidents" ?
Any and all help appreciated.
Aaron.
Hi aaron_t,
to get this query build a new query with the following expression:
workitem_status_lookup_id in (200, 300).
Change the 200 and 300 into the right status-ids from your environment. eg. open=200 in progress=300 - then the expression is: workitem_status_lookup_id in (200, 300)
Hope it was helpful.
regards
Torsten
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