Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Ops Center data collectors are not working

Created: 03 Oct 2012 • Updated: 09 Jan 2013 | 4 comments
abhinav trivedi's picture
This issue has been solved. See solution.

Hi All,

I am facing an issue with my Ops center data collectors. JOB data collector always run and does not collect data(After 24 hours job summary status is showing NO DATA).  Whenever we enable and disable the data collection then CPU utilization reach 100%. 

Other required information is given below:

Master server version: 7.1.0.4

Ops Center server: 7.1.0.4

Ops server configuration is given below:

8 CPU

2 GB RAM

Linux suse 11.2(Separate server for ops center)

Comments 4 CommentsJump to latest comment

Deeps's picture

There is a known issue with Opscenter 7.1.0.4 where after applying the 7.1.0.4 OpsCenter upgrade, degraded performance is seen OpsCenter on Windows due to a CPU restriction imposed on the database.

You may check the folowing on Opscenter server.

Install_Path\Symantec\OpsCenter\server\db\WIN64>dblic.exe dbsrv11.dll
SQL Anywhere Server Licensing Utility Version 11.0.1.2645
License read successfully.
Licensed processors: 1
User: Symantec
Company: Symantec Inc.
Install key: PEPEMJ98AABP7150593091370

For solution  you may refer to this Technote

http://www.symantec.com/docs/TECH186820

 

Deeps

 

MikeM11's picture

Just as a follow on from this, I was having the same issue as abhinav on Windows 2008 R2, OpsCenter 7.1.0.4, NetBackup 7.1.0.4 Master servers whereby CPU performance peaked at 100% on a single core.

I swapped the VM for a physical server and was seeing the same issue, applied the solution in TECH186820 and the problem was resolved.

Many thanks Deeps

abhinav trivedi's picture

Hi All,

My issue has been resolved after upgradig the oscenter server version from 7.1.0.4 to 7.5.0.4 and RAM upgrade from 2 GB to 4 GB.

Note: Recommended RAM from Syamntec is 8 GB.

SOLUTION
Rick Brown's picture

My solution was to use DPA - Data Protection Advisor.
Rock Solid - Everyday.