ops centre reports not sending emails
hi all
need some fresh ideas on a problem i have sending scheduled reports via email.
I have checked the below link
https://www-secure.symantec.com/connect/forums/scheduled-reports-not-running
my problem is slightly different. The reports work and export to the network location but never show up via email.
i have checked smtp server settings and they are correct, confirmed the password is correct
i can ping the exchange server from the backup server
the email address works, i can login via webmail and send to the appropriate addresses using the same email address which is also tied in with the service account that runs these 3 services
- Symantec OpsCenter Database Server
- Symantec OpsCenter Server Service
- Symantec OpsCenter WebServer Serv
is there anything obvious im missing? or is there another service or setting i havent done?
im not running the full version of opscentre if that info helps? j
Comments
Check AntiVirus
I have seen some issues where certain A / V Products have blocked SMTP traffic from the OpsCenter host to the SMTP host.
You may need to setup an exception or you can disable A / V temporarily in order to verify if that is causing the issue.
Also, you can try telnet'ing from the OpsCenter host to the SMTP host on port 25 via command line.
Example: telnet SMTP.host.domain 25
It should allow you to connect...
Note: If this post provides you with a solution don't forget to mark the discussion as solved&l
hi Tom thanks for your
hi Tom
thanks for your suggestions, i have found the log and it appears to be a issue with the email address im sending too.
I changed the address to and internal one and it works
"
Fri Jan 06 09:20:10 NZDT 2012] sendmail failed
javax.mail.SendFailedException: Sending failed;
nested exception is:
class javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay
at javax.mail.Transport.send0(Transport.java:218)
at javax.mail.Transport.send(Transport.java:80)
at com.symantec.nbu.nm.mail.JavaMailWrapper.sendMail(JavaMailWrapper.java:296)
at com.symantec.nbu.nm.mail.MailSender.send(MailSender.java:126)
at com.symantec.nbu.nm.mail.MailSender.send(MailSender.java:16)
at com.symantec.nbu.nm.RecipientManager.sendWithoutCircuit(RecipientManager.java:134)
at com.symantec.nbu.nm.RecipientManager.send(RecipientManager.java:110)
at com.symantec.nbu.nom.report.notification.ReportNotifier.sendEmailReport(ReportNotifier.java:49)
at com.symantec.nbu.nom.report.workflow.ReportScheduleWorkflow.reportScheduleWorkflowCompleted(ReportScheduleWorkflow.java:249)
at com.symantec.nbu.nom.report.workflow.ReportScheduleWorkflow.reportAvailable(ReportScheduleWorkflow.java:167)
at com.symantec.nbu.nom.report.executor.ReportTask.run(ReportTask.java:90)
at com.symantec.nbu.common.threadpool.ThreadDecorator.run(ThreadDecorator.java:42)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
think this is an exchange server configuration issue rather than netbackup?
hey - found this was not a
hey - found this was not a opscenter problem. I had to configure a relay connector in our exchange server to allow the opscenter server to send emails.
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