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OpsCenter 7.5 (On RedHat 6) installation issues

Created: 27 Feb 2013 | 6 comments

I am trying to install OpsCenter to see if this will add anything to our current NetBackup Enterprise environment, but i am running into a snag.

I installed OpsCenter 7.5 on RedHat 6 and (after installing a package that was not default installed, glibc.i686, which was needed as a 32bit version).

Install ran fine, filled in all the questions, made all the choices and the install ends with "Installation succesful".

My problem now is that the webserver gives me the "Error occurred while connecting to the OpsCenter Server.
Please ensure that the server is running." error. (see attachment if you want)

I can find a lot about this, but none of the options (opsadmin.sh, service restarts etc) change anything.

Am i missing something, do i need googling lessons, reading lessons maybe?

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tom_sprouse's picture

Vincent,

What does opsadmin.sh monitor show you?

Initially after cycling the daemons, you will not be able to log into OpsCenter for a couple of minutes.

However, if you wait approx 3-5 minutes, you should be able to refresh the page, and the domain field should fill in.

Allowing you to log into OpsCenter.

If you have any questions, please let me know.

--Tom

Note: If this post provides you with a solution don't forget to mark the discussion as solved...

Vincent Ouwehand's picture

Also, sorry for the slow response, never received a mail for your reply and half forgot about it during some major issues on other systems here.

Vincent Ouwehand's picture

The output for ./opsadmin.sh monitor is:

AT service is down
PBX service is up
Symantec OpsCenter Database Server Service is up
Symantec OpsCenter Server Service is up
Symantec OpsCenter WebServer Service is up
 

I haven't touched the system in a few days, but it still complains about the same error.

tom_sprouse's picture

Vincent, 

AT needs to be running for Authentiction, so users can log in.

You can try starting it, then cycle OpsCenter....or it may just be easier to reboot the host.

--Tom

Note: If this post provides you with a solution don't forget to mark the discussion as solved...

Vincent Ouwehand's picture

I rebooted the host, but the AT service stays down. I ran  ./changeVxATProperties.sh afterwards and got a set of questions that were not asked during install, i answered them, this restarted the services at the end.

opsadmin.sh monitor now gives:

AT service is down
PBX service is up
Symantec OpsCenter Database Server Service is up
Symantec OpsCenter Server Service is up
Symantec OpsCenter WebServer Service is up
 

For some reason the AT service is not coming up (i am running it locally btw).

Vincent Ouwehand's picture

After manually starting the AT service (/opt/VRTSat/bin/vxatd) it gave me an error of a missing library (libgcc).

I installed that just now (should have been done by package install from Symantec i would think, it's a dependency) and rebooted the server.

And the AT Service is still not coming up.