OpsCenter 7.5.0.3 stopped collecting data from NBU 7.1.0.4
Created: 16 Jan 2013 | 4 comments
We have a customer that uses the OpsCenter to monitor the backups and send a daily report.
For no known reason the OpsCenter stopped collecting data from NBU and the daily report came out empty.
I tried restarting the OpsCenter services by the command :
INSTALL_PATH\OpsCenter\server\bin\opsadmin.bat stop
and then
INSTALL_PATH\OpsCenter\server\bin\opsadmin.bat start
It didn't help and I had to restart the services from the system panel.
Questions:
1. Is this a known issue? (we had it in another site monitoring the 5220)
2. is there a fix for that?
3. Can I generate an alert going out from OpsCenter when data colection stops?
Discussion Filed Under:
Comments 4 Comments • Jump to latest comment
effiko,
You shouldn't have to cycle the services to get data collection running again.
You can disable / enable data collection for one or more masters from the Settings / Configuration / NetBackup tabs within OpsCenter.
You can also click on the Data Collection Left Navigation Item on the Home Page after login for OpsCenter.
If you see a master reporting offline, partially connected, etc... click on the name of the master.
Then at the bottom of the screen, locate the Data Collection Tab, and click on it.
You will see all Data Types listed for collection for the master you have clicked on previously.
Scroll though the items, and see if there are any failures reported.
If so, please reply with the failure message, and the Data Type the failure is occurring on.
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Also, you may want to check the host properties of the master, under the server section. You may find, an admin may have removed the OpsCenter hostname from the list of additional servers, or if the master is 7.5.x.x there is now an OpsCenter Tab.
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Is your 5220 setup as a master or media server?
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And you can setup alerting on your OpsCenter host for when it looses connectivity to the master, essentially interupting data collection.
Please see page, 487 - http://www.symantec.com/docs/DOC5042 for additional information on Managing - Alert Policies.
If you need step by step instructions, please post a new thread for this.
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If you have any quesitons, please let me know.
--Tom
Note: If this post provides you with a solution don't forget to mark the discussion as solved&l
Been using OpsCenter for a long time now to monitor 7 NBU masters and it does - out of the blue, stop collecting data from the NBU master servers for no apparent reason.
I have 2 choices when this happens:
1. Stop & restart OpsCenter services.
2. Wait for the slow login process to OpsCenter and cycle the data collectores on ALL NBU masters and wait for it to catch back up.
Without exception, at some point over a weekend, at least 1 of the 7 NBU masters will stop having its data collected by OpsCenter and cascade downhill from there. This product requires manual maintence everyday.
VBR 6.6 on the otherhand worked perfectly day after day without any manual intervention. OpsCenter has never lived up to its marketing hype.
I've been noticing the same thing with 7.5.0.4. Data collection seems to fail every other week or so. I have only been on this version for a few months and haven't been able to track the cause yet, since it is sporadic.
Hello friends,
I wrestled data collection issues with NetBackup 7.1.0.4 (AIX) and OpsCenter Analytics 7.5 - 7.5.0.4 for months. I was able to trace mine to "[OpsCenter database exception]: OpsCenterDb Column value issue around:domain_Job". Here are the steps I took (using Windows):
1. Check to see if you are experiencing the issue. If you aren't, you can obviously ignore the rest of the post - From a command prompt in the server logs folder - C:\Program Files\Symantec\OpsCenter\server\logs>findstr /s /i /m /c:"Database Exception" *.log (you can also output this to a file by tacking on > filename.txt).
2. If you are experiencing the issue, you should see the names of the log files for the dates it occurred. This will confirm you are experiencing the issue.
3. Follow the steps in this tech note: http://www.symantec.com/business/support/index?page=content&id=TECH187938 (you can ignore that it is listed as being for Exchange backups).
4. You will need to establish the ODBC connection to vxpmdb on your OpsCenter server to use the dbisqlc tool. Please note that even if you already setup the ODBC connection in Windows, you MUST still set it up from within the dbisqlc tool, and it is slightly different. It isn't listed in the tech note from step 3, but you can use this link to get you through it: http://www.symantec.com/business/support/index?page=content&id=TECH141827
Hopefully this helps some of you.
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