Did you specify any specific Job Type and/or exit status while creating the alert policy (page 2 in Alert Policy creation).

Did you specify and specific scope while creating the alert policy (page 3 in Alert Policy creation).

Are you able to see alerts in Opscenter UI?

What have you changed in these two weeks ( Is it an upgrade ) . What version of Opscenter you are running ?. 

In case if you are running Opscenter 7.1.0.2 , we do have an E-Tract for it that states 

ENVIRONMENT:

Master Server SO :Solaris 10x86

Netbackup Version :7.1

OpsCenter :7.1

Notes : The Master Server and Opscenter is running in same server.

Problem Description :

I Setup in OpsCenter several alerts, in the "Alert Polices" :

######## Alert Police 1   #######

Name Alert : Job Finalized

Alert Condition - Job  : Job Finalized

Types : all "check" 

Include all exit status "check" 

ALL MASTER SERVER and check all polices  (I have only one Master)

Trap Recepients : TO my snmp server

Alert Severity : Informational

Severity of email/trap sent for cleared alert : Informational

Activate The Police : "check"

######## Alert Police 2   #######

Name Alert : Job Finalized Error

Alert Condition - Job : Job Finalized

Types : all "check" 

Include all exit status "check" 

Exit Status to Exclude : 0, 1

ALL MASTER SERVER and check all polices  (I have only one Master)

Trap Recepients : TO my snmp server

Alert Severity : Critical

Severity of email/trap sent for cleared alert : Informational

Activate The Police : "check"

###### Alert Police 3 ##################

Name Alert : Frozen Media

Alert Condition - Media: Frozen Media

ALL MASTER SERVER and check all Medias (I have only one Master)

Trap Recepients : TO my snmp server

Alert Severity : Warning 

Severity of email/trap sent for cleared alert : Informational

Activate The Police : "check"

Trap Recepients : TO my snmp server

Alert Severity : Critical

Severity of email/trap sent for cleared alert : Informational

Activate The Police : "check"

######## Alert Police 4   #######

Name Alert : Incomplete Job

Alert Condition - Job : Incomplete Job

ALL MASTER SERVER and check all polices  (I have only one Master)

Trap Recepients : TO my snmp server

Alert Severity : Warning

Severity of email/trap sent for cleared alert : Informational

Activate The Police : "check"

Problem :

When the backup finishes, it is not generated any alerts , if backup complete successfully “status code 0”  (Police Alert 1), i not see any alerts in the Monitor -> Alerts or in "Alert Summary by Severity"

I put the any policy running  “manual Backup” , and canceled the job, backup finish with status code 150, but again not generate any alert. ( Alert Police 2) , and put other backup running, but because a client is Offline the backup finish with status code 58, and again not generated any alert. i not see any alerts in the Monitor -> Alerts or in "Alert Summary by Severity"

But, when put any tape frozen , the alert is generated , and see alerts in the Monitor -> Alerts or in "Alert Summary by Severity"

But, when any job has its state "Incomplete" the alert is generated , and see alerts in the Monitor -> Alerts or in "Alert Summary by Severity"

I' m try more alerts and only Alert Condition "Job Finalized " is not Work. I see all Jobs in Monitor ->  Jobs and results in % in the Job Summary by Exit Status

This alerts worked well until September, i try any situation "stop/start Services in  Opscenter (opsadmin) or Netbackup, I disable and enable collections  and alerts ,  reboots.  But only  alerty by condition is Job Finalized is not Work.