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OpsCenter - Datacollection error for BE 12.5 servers

Created: 07 May 2013 | 2 comments
Willie_SA's picture

OpsCentre 7.5

Backup Exec 12.5 Media servers W2003/8

Message in OpsCentre:

[Nbsl/Agent communication exception]: com.symantec.nbu.nom.scl.common.agent.exception.AgentException: A4012: Error while Job data collection: Return Code: -100 BE Server Connection issue

Tested connection - Can ping, can remotely connect.

This happens to about 12 media servers from +- 80 server. The other servers work fine.

Why are these servers not able to collect.

Operating Systems:

Comments 2 CommentsJump to latest comment

MOHAMED PATEL's picture

Hi Willie_SA

Have you upgraded JAVA - we seemed to have this issue and was sorted with upgrading JAVA -

In addition to this, also check if no firewall is blocking ports.

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Regards
Mo

Willie_SA's picture

Hi,

thanks for the feedback.

Let me double check the fire wall. If you say - JAVA upgrade - is this on the OC server or the BE media server? What is a recommended level of JAVA?

TX