Video Screencast Help

Opt-dup job stuck on loading media

Created: 18 Oct 2013 • Updated: 18 Oct 2013 | 1 comment

I've posted on this topic before and even have a case open on it.  I am not getting any help from Symantec support on this and it's been almost a month and a half with the same issue.  This only started occuring after I applied SP3 for 2010 R3.  The local job runs to disk and completes just fine.  After it's finished it runs a duplicate job to push that data from the MMS to the CASO.  It stays stuck in the status of "loading media" for well over 24hrs.  It does eventually start and finish, but not in the amount of time where it's not impacting production.  I've tried recreating the job with no luck.  I am desperate to get help on this so if any of you out there have any ideas for me to try I would greatly appreciate it.  Thanks!

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pkh's picture

See whether the workaround in this document helps