Client Management Suite

This is bugging me quite a bit. We upgraded (moved) to CMS 7.1 back in May. At the time, when we were on NS 6 we were using the DCM and were deploying BIOS packages. When we moved, we inadvertantly migrated the packages also. Now, in the error logs on the new NS we get complaints that it can't copy the package "Dell Bios x32 {GUID}. Package path doesn't exist." which of course it doesn't.

I can find the packages when I look at the pakages resource but there is no option to delete them! They are completely bugging me as each package (8 in all) throw a pair of errors every 10 minutes in the logs. Without them my logs would be more realistic and relatively error free. With them there the real errors often get lost. Does anyone have an idea on how to delete these orphaned BIOS packages?

I've used this trick in 6.x to get rid of hidden packages but I'm guessing it will work in 7.1 as well.  Determine the Guid for each package giving you problems.  I'm assuming the log shows it.  If not, you may need to do a SQL query on the Item table using the name.  Once you have the guid, construct a URL as follows but replacing the server name and guid:

http://smpservername/Altiris/Console/Dashboard/DashboardView.aspx?ResourceGuid=12345678-3cfb-40b9-8966-23c08c2002f4

If it works, this should pull up resource manager for the package and  you should have an action available to delete. 

I've followed this method, originally designed for packages with blank names that can't be accessed through the interface.  But I've also used it since then for packages that can't be accessed through the interface, even if they do have names:

http://www.symantec.com/docs/TECH143021

It should also work even without a delete option.  But be sure to try accessing it through Resource Manager first, since that should offer you the Item References report, which is important to use in case other items are depending on the resource.  Item References allows you to make changes before you delete the referenced resource.

Does this answer your question?

I have tried this. I can pull up the package in the Reource Manager but there is no delete option unfortunately.

I had looked at this too but unfortunately the GUIDs don't appear in that table. I have no idea where they're hiding out.

Do they exist in SWDPackage?

SELECT [Name],

[Package Location],

[Comment],

[Package Size],

[Publisher],

[DistPointsLastUpdated],

[PackageId]

FROM [SWDPackage]

where _latest = 1

and ([Package Size] = 0

or DistPointsLastUpdated < (getdate()-1))

and [Name] <> 'DS Library'