Symantec Encryption Product Community

In the spirit of more communication being better, please note the following:

1. PGP Engineering has been downloading and testing the OS X 10.6.7 seeds since their initial release. We have found no compatibility issues thus far, and the PGP 10.1.1 code appears to successfully allow the Software Update process to operate without creating a boot issue. However: this is not a guarantee that something won't change at the last minute. I do recommend that customers do a quick check of the forums and/or the Encryption Blog once Apple makes the update available. Also, note that 10.1.1 will be required to use Software Update - otherwise, the manual Combo Updater and script will be required.
    
2. Apple made the first developer seed of OS X 10.7 available this morning. Engineering has downloaded it to begin initial testing and scoping, so we are on top of this.
   
   However, we will be unable to make specific commitments as to a support date any time soon. This is due to a number of factors, not the least of which is the high likelihood that Apple will make significant changes to their code between now and the release date (which isn't announced). However, I might be able to pass along a qualitative statement like "so far it's looking good" or "wow, this will be hard" -- but right now we have not even a first opinion on the topic.

While there's nothing concrete in the info above, I hope the knowledge that our team is actively testing and scoping these new releases will be welcome news to our customers.

Bryan Gillson

Hi Bryan,

I know I've been one who's griped pretty hard in the past, so let me be the first to say thank you for posting that information.   Lack of specifics, especially with 10.7 are completely understandable at this point.  Thank you very much for sharing what you can.

Yes, thanks for posting an update.  It is appreciated.

John

Many thanks Bryan, it's great to see the comm lines open!

A little info goes a long way, much appreciated.

Rich.

Good info! Anyone field tested this since 10.6.7 is now out?

Also interested. I have the combo updater downloaded and on my desktop -- was planning on installing later this evening.

Hey!

  +1. Is 10.6.7 via software update safe to install?

  Regards

Miguel Arroz

If you try it before we get word, make sure you have a good, unencrypted, backup (full clone recommended - not just TM) of your system.

I had no problems using the combo updater to update from 10.6.6 to 10.6.7 on a PGP WDE 10.1.1-encrypted SSD. Didn't try Software Update. This was on a MacBookPro5,4 (mid-2009), as I understand there was a different build for the new Sandy Bridge machines.

Unrelated: why should the backup be unencrypted? Would seem to me that a pre-update clone, even if encrypted, ought to work flawlessly so long as the drive-specific PGPWDE files are intact.

Thanks to the helpful posts here, I downloaded the full combo updater (didn't use Software Update) and had no problems updating from 10.6.6 to 10.6.7 on a PGP WDE 10.1.1-encrypted late 2010 MacBook Air w/ SSD.

Phew!

Bryan and other PGPers: is there anything we need to know as far as EFI scripts or the like this time around?

I always recommend having one unencrypted backup available - I don't like putting all my eggs in one basket (for the record, I'd recommend the same for any encryption product - not just PGP).

"Cover me, I'm going in!"

I just finished a SuperDuper backup (and tested).

I'll be upgrading a Macbook Pro (5,3) from 10.6.4 to 10.6.7 using Software Update.   I previously upgraded to 10.6.5, but had to back off due to a confirmed network issue.

John

Worked just fine to use Software Update to go from 10.6.4 to 10.6.7 using Software Update on my MacBook Pro using PGP 10.1.1.

John

Running Boot Camp here. Anyone tested if the update is safe in that scenario as well? Should I use Combo or SU?

Running Win7 x64 + 10.6.6 on MBP 2.66 Ghz Core i7, HDD, PGP 10.1.1

Combo seems historically safer than SU.

I used the combo to go from 10.6.5 to 10.6.6 with Boot Camp set up on a different HD with no problems.

software update from 10.6.6 to 10.6.7 with pgp dt 10.1.1 installed (WDE encrypted) worked. no boot issues.

The latest Mac refresh with the latest boot updates the Kernel to 10.7.3 and still no boot with WDE.

(Yes, the kernel boots to 64bit, and that is the way the "default" works, that's how PGP should work, with the default setup)

PGP has indicated that they do have 64-bit kext's, so it should work.

It is a unique build though, and Apple did not release that version to developers prior to production, so PGP didn't have any chance of testing it prior to it coming out.

I do wish they'd post something about 10.6.7.  It's been out for a couple of days.

FYI: After upgrading my PGP WDE to 10.1.1, I performed a Software Update on my Macbook Pro to upgrade from 10.6.6 to the latest 10.6.7. It all worked without a hitch.

Thanks - I'll give it a go tonight (after backup up of course).

I installed 10.6.7 via Software Updates on my 10.6.6 MacBook Pro (MacBookPro4,1) and had no problems at all.  I am also running 10.1.1 of PGP WDE.  I'm not going to say that I wasn't nervous considering what happened with the pervious update, but it went fine.

Regards,

Dennis

I installed 10.6.7 via Software Updates on my 10.6.6 MacBook Pro (MacBookPro4,1) and had no problems at all.  I am also running 10.1.1 of PGP WDE.  I'm not going to say that I wasn't nervous considering what happened with the pervious update, but it went fine.

Regards,

Dennis

It worked fine with the Combo Update on mine.

I guess I'm disappointed that there's still be no confirmed word from Symantec.  After the 10.6.5/10.6.6 issue, I'd have thought they'd have been a bit more proactive.

Perhaps (Snow) Leopards don't change their spots.  It takes a Lion to do that ;-).

Yep, having word would have been nice.

But, in all honesty, with Lion bringing what's looking to be actual WDE to OS X (instead of the current sparseimage, container-type encryption like 10.6's FileVault), I suspect that many of us won't be using PGP at all. I understand that PGP has other uses, but I would imagine that WDE is the big one.

At least for me, it was the sole reason I purchased a license.

Update Mac OS X v10.6.6 with Mac OS X v10.6.7 Update from here:

http://support.apple.com/kb/DL1363

with zero issues.

Running 10.1.1 PGP WDE.

I must be the unlucky one as I updated to OS X 10.6.7 (via software update) and am now unable to boot.  I have PGP WDE installed and never had an issue with the update to 10.6.6.

Now I am presented with a "no entry" sign on boot up.  Any ideas?

Thanks

What version of PGP desktop do you have? How did you do the OS X update?

Without getting in to my Mac I can't be sure but according to my License Key Product Version Number within Symantec it's 10.0

I updated my MacBookPro from 10.6.5 to 10.6.7 through Software Update menu.

I am using PGP WDE, 10.0.2.

After updating, The machine doesn't boot. The Password window doesn't show up.

Are there any recovery CD?

This Knowledge Base Article may help.

just reporting a successful Software Update from 10.6.6 to 10.6.7 with WDE 10.1.1 on MacBookPro5,2, including the internal drive on a passphrase and an external USB WD 5000AAJ with TimeMachine on a key

Can somebody out here please put the 10.1.1 PGP WDE for Mac to rapidshare?! Symantec fails to put it on their official download page since ages now. Finally I got my new license key from them but have no working version of WDE for 10.6.7 os x... Very funny.

While I share your frustration, you're asking someone to violate US Export law as well as the Symantec license policy.

Check here for instructions on the hoops you have to jump through:  https://www-secure.symantec.com/connect/symantec-blogs/encryption-blog

Mallaldduck is correct regarding the licensing and US export law.

10.1.1 is on FileConnect, but only for those on active maintenance as of 12/7.
 

If you are on active maintenance and believe you are entitled to the free update, you can contact Customer Care for assistance.

Hi Tom - can you give us a definitive answer on the LEMS migration issue?  Many of us have been waiting for Symantec to fix the issue so we don't have to call customer care.  Will Symantec fix it or not?

Please give me a concise statement of what the problem is, and what would constitute fixing it; and I will see if I can get an answer.

Dear Tom,

What I bought (and I have both "Sales Confirmation" and "Invoice") called: "PGP Whole Disk Encryption 10.x for Macintosh", License Type: perpetual. If necessary I can upload this documents for reference but this information was also stated on PGP.COM website at the time I bought my license.

It means that I do qualify for all free updates within 10.x version not related to maintenance (I don't really know how long it lasted for and if it's still valid).

I am sure that almost all users that bought it from PGP.COM before have pretty same license that I own.

Now you say that not everyone qualify for version of 10.1.1 (still under 10.x) and I am pretty sure you know that all previous versions are not operational under current Mac OS X version (10.6.7).

Don't you see any legal problems here? I do.

BR,
A.

From what you say, it appears that you need to contact Customer to get this corrected - technical support cannot help with this issue. 

As to any question of legality, I only wish I was qualified to give a legal opinion!

Is there any official announcement about OSX 10.6.7 and WDE 10.1.1 compatibility?

1) My LEMS licenses were not automatically migrated to the new Symantec licensing portal.

2) Following  the instructions in the blog do not make them appear.

3) I've been told I have to call customer service to correct the issue.

Fixing the issue involves eliminating #3 above - have your systems updated, with my license showing properly, without having to call customer service.

Nope.  But we know it's not compatible on the new sandy-bridge machines.

The feedback I'm receiving is that licensing is within the realm of Customer Service and that this would need to be addressed with them.

Tom, that's the whole point.  I should NOT have to call customer service, wasting my time and energy, to solve YOUR problem.

Customer service needs to proactively, automatically, and without customer intervention FIX the problems for ALL your entitled customers.  Period.

It makes me wonder if Symantec is trying to drive retail customers away, or is it just Mac customers?  With Lion's release, and Symantec continuing in PGP's long history of late support and poor communication, I doubt that you'll have even 1/4th of your current userbase come this fall.

Are all future OS X releases going to require PGP updates as well?  Is there a future vision that will not require a PGP update, or otherwise require recovery when auto-update overwrites the efi file? 

It's always good practice to keep your PGP Software up to date. It's good practice to keep ALL your software up to date. If you update your Mac software from Apple. You should update your other software on your mac as well...

If you are running PGP Desktop 10.1.2 or newer, you will not be affected by this issue of the apple auto-updater overwriting the boot efi file anymore.

As far as OS X Lion support for PGP WDE on PGP Desktop 10.1.2. This is not currently supported yet. We have a new release of PGP Desktop 10.2 coming out in Q3 of 2011. This MAY have Lion support, nothing is official yet.

The first comment I agree with "keep all SW up-to-date." However, how can we keep our OS up to date if PGP doesn't support the upgrade to OS X Lion!

Yes, keep your software up to date. The upgarde to Lion is an OS upgrade, not an OS update. it will be supported in due time. once the Lion release is out and stable so that we can ensure that our software is designed to run smoothly on a stable release of the platform.

Symantec,

Why is there no update to PGP to make it compatible with OS Lion?

Come on guys!!  You've had four months since the developer seed release of OS Lion to work through these issues.  There is no excuse for not having this worked out short of lack of committment.

I guess when you have the customer by the gonads, he doesn't squeal so loud, eh.  Pathetic.

I wish I had an alternative.

Jacques

not trying to flame but it's irritating that the upgrade broke PGP desktop.  This is the only application I have that hasn't released an upgrade or didn't work regardless.

Do you mean the upgrade to 10.6.7? If so, please read this KB article. This issue was fixed with PGP Desktop 10.1.1 SP2 or newer

If you are referring to the OS upgrade to Mac OS x Lion. There is no version of PGP Desktop compatible with 10.7 yet. Please see this article for more information.

Hello,

I would like to decrypt my macbook pro and uninstall PGP... up until now.. I have been backing up my data using time machine and an external drive.

If I decrypt and uninstall PGP... will I still be able to access my backup of does the backup store files which were encrypted with PGP so my backup becomes useless??

Many thanks!

If you didn't encrypt the Time Machine drive, it's not encrypted.  You'll know it's encrypted because you'll get a PGP password prompt when the drive is connected.  You can also tell by going into PGP Desktop app and looking at the drive status in PGP (it will tell you if it is encrypted).