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ost optimized duplication jobs fails with status 84 on two dxi6702 systems

Created: 01 Feb 2012 | 5 comments

Hello

Nbu master is connected two dxi6700 systems ( ost )

Backup/restore are ok form dxis
When we start SLP with backup on first and deduplication to second we get this error

2012-02-01 09:36:42 - begin Duplicate
2012-02-01 09:36:43 - Info Duplicate (pid=1866) Initiating optimized duplication from @aaabG to @aaabI
2012-02-01 09:36:43 - started process bpdm (pid=1889)
2012-02-01 09:36:42 - requesting resource LCM_ost-mory-berta-stu
2012-02-01 09:36:42 - granted resource  LCM_ost-mory-berta-stu
2012-02-01 09:36:42 - started process RUNCMD (pid=1866)
2012-02-01 09:36:42 - requesting resource ost-mory-berta-stu
2012-02-01 09:36:42 - reserving resource @aaabG
2012-02-01 09:36:43 - resource @aaabG reserved
2012-02-01 09:36:43 - granted resource  MediaID=@aaabI;DiskVolume=_PhysicalLSU;DiskPool=ost-mory-dp;Path=_PhysicalLSU;StorageServer=ost-mory_c.c.c.c;MediaServer=berta1
2012-02-01 09:36:43 - granted resource  ost-mory-berta-stu
2012-02-01 09:36:43 - requesting resource @aaabG
2012-02-01 09:36:43 - ended process 0 (pid=1866)
2012-02-01 09:36:43 - granted resource  MediaID=@aaabG;DiskVolume=_PhysicalLSU;DiskPool=ost-jp-dp;Path=_PhysicalLSU;StorageServer=ost-jp_c.c.c.c;MediaServer=berta1
2012-02-01 09:37:13 - Critical bpdm (pid=1889) sts_close_handle failed: 2060023 server is shut down
2012-02-01 09:37:13 - Warning bpdm (pid=1889) source image close failed: error 2060023: server is shut down
2012-02-01 09:37:13 - Critical bpdm (pid=1889) image copy failed: target image size = 0, source image size = 8192
2012-02-01 09:37:13 - Critical bpdm (pid=1889) Invalid image copy: error 2060001
2012-02-01 09:37:14 - begin writing
2012-02-01 09:38:01 - Critical bpdm (pid=1889) sts_copy_extent failed: error 2060023 server is shut down
2012-02-01 09:38:01 - Critical bpdm (pid=1889) image copy failed: error 2060023: server is shut down
2012-02-01 09:38:01 - Error bpdm (pid=1889) cannot copy image from disk, bytesCopied = 18446744073709551615
2012-02-01 09:38:04 - Error bpduplicate (pid=1866) host berta1 backup id berta1_1328084917 optimized duplication failed, media write error (84).
2012-02-01 09:38:04 - Error bpduplicate (pid=1866) Duplicate of backupid berta1_1328084917 failed, media write error (84).
2012-02-01 09:38:04 - Error bpduplicate (pid=1866) Status = no images were successfully processed.
2012-02-01 09:38:04 - end Duplicate; elapsed time 0:01:22
media write error  (84)

ost plugin log:

INFO     - 20120201 09:36:43 1889 pgnentry.cpp:361 IO_PATH=DM
INFO     - 20120201 09:36:43 1889 pgnentry.cpp:362 OPDUP_TIMEOUT=180 secs
INFO     - 20120201 09:36:43 1889 pgnentry.cpp:363 OPDUP_MBYTES=1024
INFO     - 20120201 09:36:43 1889 pgnentry.cpp:364 BFST_BUFFER_CACHE_SIZE=0
WARN     - 20120201 09:36:43 1889 util.cpp:284 ../lib/dm.c:2022 dm_waitfor_io_msgs rc[-718]
ERROR    - 20120201 09:37:13 1889 pgnimage.cpp:464 Received error(568328215) from server.
ERROR    - 20120201 09:37:13 1889 pgnimage.cpp:510 EXIT ost_flush_accumulated: (server is shut down:2060023)
ERROR    - 20120201 09:37:13 1889 pgnimage.cpp:1381 Failed to flush pending copy requests
ERROR    - 20120201 09:37:13 1889 pgnimage.cpp:1552 EXIT pgn_close_image: (server is shut down:2060023) ih=0
WARN     - 20120201 09:37:13 1889 util.cpp:284 ../lib/dm.c:2022 dm_waitfor_io_msgs rc[-718]
INFO     - 20120201 09:37:14 1889 pgnimage.cpp:2780 Flushing accumulated copy extent request from offset: 0, length: 1073741824
WARN     - 20120201 09:37:14 1889 util.cpp:284 ../lib/dm.c:2022 dm_waitfor_io_msgs rc[-718]
ERROR    - 20120201 09:38:01 1889 pgnimage.cpp:464 Received error(568328215) from server.
ERROR    - 20120201 09:38:01 1889 pgnimage.cpp:510 EXIT ost_flush_accumulated: (server is shut down:2060023)
ERROR    - 20120201 09:38:01 1889 pgnimage.cpp:2790 Failed to flush pending copy requests
ERROR    - 20120201 09:38:01 1889 pgnimage.cpp:2799 EXIT pgn_copy_extent: (server is shut down:2060023) to_image=b8efb0, from_image=2c7e010, len=1048576, bytescopied=0
WARN     - 20120201 09:38:01 1889 util.cpp:284 ../lib/dm.c:2022 dm_waitfor_io_msgs rc[-718]

maybe someone had similar problem

thx

pawel

Comments 5 CommentsJump to latest comment

Marianne's picture

Have you checked the second DXi device? Can you login to it?

I assume there is a very valid reason for this message:

"(server is shut down: 2060023)"  ?

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psienkiewicz's picture

yes i can log in to it

nics for replications are on the same subnet

backups/restores are running fine to two dxis

only optimized duplication/duplication end with failure

Marianne's picture

Please get your Quantum Support team to check the private link between the 2 DXi's. This private path is needed for the optimized duplication. NBU comms to the Storage Servers is via public network and seems to be fine.

I have seen something similar with DataDomain a couple of months ago. The local DD support guys found a problem with the private network config between the two storage servers.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Marianne's picture

Uhmm... Quantum DXi is OST disk....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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