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Outdated definitions

Created: 26 Aug 2013 | 26 comments
In the main window says "outdated - 5" and in detail shows only 4 PCs.
What is it and how to fix it?
sym_def.JPG
 
Operating Systems:

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James007's picture

hi,

can you share your sepm version ?

Rash_M's picture

Hello,

I think this problem has been resolved in this version.

Please restart the sepm and check.

AJ_01's picture

Refresh the main window, may be that system updated so not be reflect in report

Regard

AJ

ntden's picture

No, I think the point or in the content or in the database

James007's picture

this issue are resolved in sep 12.1.2,if this problem are available new version you can  create support ticket.

Out-of-date virus definition notifications are incorrect

Fix ID: 2863845
Symptom: Out-of-date virus definition notifications are incorrect.
Solution: Notifications now show the correct information.
 
New fixes and enhancements in Symantec Endpoint Protection 12.1 Release Update 2
Article:TECH199676  |  Created: 2012-11-13  |  Updated: 2013-04-08  |  Article URL http://www.symantec.com/docs/TECH199676
 
 
Are you using OS cloned /image system ?
 
How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients
Article:TECH163349  |  Created: 2011-06-27  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH163349
 
 
 
ntden's picture

Clones were, but I got rid of them, may have appeared. I'll have to check.

Rafeeq's picture
Kindly try this troubleshooting step: 

1. Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

2. Look for any .err files or tmp files & Dat files

3. If you find anything which is not processed by sepm then it might be the reason for the client data loss

4. Stop SEPM services from services.msc 

5. Delete all the files inside the location \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\agentinfo

6. Restart the SEPM services.

Check the SEPM now if still issue persist go for step 7

7. Run the Management server configuration wizard.

ntden's picture

Folder 

  \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

don't exist

Rafeeq's picture

It will exist, may be you have it in different drive or under program files (x86) folder.

Rafeeq's picture

any .ERR files inside Agentinfo Folder?

Rafeeq's picture

Can you try restarting SEPM service once. that info is based on 12 or 24 hour window. might take some time to update.

ntden's picture
Find and fixed two pairs of duplicates, waited 2 days. Restarted the SEPM service.
The problem remained.
James007's picture

if duplication issue you can try this artical and repair sep client.

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

Article:TECH163349  |  Created: 2011-06-27  |  Updated: 2013-05-17  |  Article URL http://www.symantec.com/docs/TECH163349
ntden's picture

In this article, I corrected the duplicate, the more they do not appear in the logs for the past 2 days.

Rafeeq's picture

Try this and rebuild the index

Symantec Endpoint Protection Manager displays clients as offline even though the client is showing online

 

http://www.symantec.com/business/support/index?page=content&id=TECH167284

ntden's picture

It is set up with us every day automatically, and it's been a few days...

Rafeeq's picture

upgrade to 12.1.3 (just the manager) . 

12.1.3 manager can still manage any previous version of clients

upgrading manager does not require a reboot.

SMLatCST's picture

As far as I can tell, this is  known issue that is still under investigation by Symantec.  The only thing I can suggest is to log a case with Symantec and perhaps subscribe to the below article:

http://www.symantec.com/docs/TECH202103

#EDIT#
In the meantime, you could try setting the "Delete inactive clients after X days" value to just 1 (this is found in the domain properties), and wait a day before bringing it back up to 30, this will hopefully ensure the old/legacy clients are cleared from the DB.

ntden's picture

1) Signed

2) Clients connect back to yourself? In the same group were? Do not want to take risks, because a few hundred clients and they are in groups with specific policies.

SMLatCST's picture

It's unclear what you mean by this post, but I'll guess these are questions of some sort?

  1. Please clarify.  Do you mean you have subscribed to the article?
  2. Any online clients will link back into their client record in the SEPM on their heartbeat.  If you have any concerns about this, then it might also be worth ensuring you have a backup of the database and that the "Reconnetion Preferences" in the Communications Settings for your groups are both ticked.
SameerU's picture

Hi

Please upgrade to SEP 12.1.3

Regards