Outlook 2007 Attachment Issue
Created: 14 Mar 2008 • Updated: 23 May 2010 | 2 comments
I am looking for some clarification and assurance that this issue is being resolved...
Problem 1: If you install the complete SEP Client with Outlook Scanning enabled, and the user reads email by opening an email, then uses the arrow keys to move to the next message, and so on, if they try to open an attachment, it will crash Outlook. Note that if you simply open the email with the attachment directly from the Inbox, then open the attachment, Outlook does not crash. Only when you arrow key from one message to the next.
Problem 2: If you disable Outlook Scanning in the client, then clients cannot open Attachments at all. From my understanding and my own testing, the currently released patch, and MR2 (reportedly) fix the ability to disable Outlook Scanning and still be able to open attachments. However the currently released patch DOES NOT fix the ability to enable Outlook scanning, and move from one email to the next with the arrow keys, and open an attachment without crashing Outlook.
So this begs the question, when is the bug going to be fixed that prevents a user from arrowing from one message to the next and opening an attachment with Outlook Scanning Enabled? And if you think you fixed it with the patch, you did not. You only fixed the ability to disable Outlook scanning and still open attachments.
I don't want my users having a red-x'ed shields in their system trays because Outlook Scanning is disabled and I have 7 more business customers to upgrade from SCS. I want to know this problem is fixed before I upgrade any more!