Outlook 2007 attachments slow to open.
Updated: 18 Mar 2011 | 2 comments
This issue has been solved. See solution.
We are running the latest version of SEP client, 11.0.6200.754 on our Widows XP SP3 systems. My attachments are taking 10-15 seconds to open in Outlook 2007. It does not seem to matter what the attachment is, PDF, JPEG, DOCX, everything is slow. Disabling the client appears to resolve the issue.
I would rather not turn off the protection for Outlook.
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Add/remove feature of SEP
Hello,
What are the features of endpoint being installed.
To start with you can install only AV/AS on the test machine and then check for the behaviour. You can later go to add/remove programs and add the other features of endpoint one by one. This way you will know the bottleneck area.
How to add or remove features to existing Symantec Endpoint Protection client installations
http://www.symantec.com/business/support/index?page=content&id=TECH90936&locale=en_US
Disabling certain features is a way to narrow down the potential problem and is used only as a diagnostic tool or workaround instead of as a solution.
Also I am curious as to the CPU usage on the machine during this issue.
My guess is you have a process that is eating up the CPU, and that is what is causing the slowdown. So if you could check to see if any processes are using lot of the CPU and report back with the process name that would be great.
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Hi, Try doing some changes
Hi,
Thanks and Regards,
Chetan Savade
Technical Support Analyst,
End Point Security, Enterprise Technical Support
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