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Outlook 2007 Client unable to view archived email in EV 8.0 SP4

Created: 30 Jul 2012 • Updated: 31 Jul 2012 | 9 comments
This issue has been solved. See solution.

Hi All,

My new clients who just got their new laptop on WIndows 7 x64 using Outlook 2007 SP3 are all unable to view their archived email ?

it only shows partially with the grey bar saying "This Item has been archived by Enterprise Vault"

What should I do to enable the complete retrieval from the Outlook client ?

Thanks,

DG

Comments 9 CommentsJump to latest comment

ZeRoC00L's picture

Do you have the EV client installed on this workstation ?

If this response answers your concern, please mark it as a "solution"

Dushan Gomez's picture

is there any special requirement for 64 bit client versus 32 bit ?

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

ZeRoC00L's picture

Not that I am aware of. The compatability charts don't list any special requirements.

http://www.symantec.com/business/support/index?page=content&id=TECH38537

 

If this response answers your concern, please mark it as a "solution"

ZeRoC00L's picture

You can also try the EV 9.x outlook plugin.

This version is compatible with an EV 8.x server, and also with outlook 2007 64 bit.

http://www.symantec.com/business/support/index?page=content&id=TECH130537

If this response answers your concern, please mark it as a "solution"

SOLUTION
Rob.Wilcox's picture

If you are using EV 8.0.4 base client, then you're on this issue :

 

http://thingsilearnedtoday.net/2010/06/11/opening-archived-items-with-the-8-sp-4-client/

 

.. are these users configured with Vault Cache?  Do the mails open when they're in the office, but not when they're off the network?

Dushan Gomez's picture

Rob,

Many thanks for the assistance, wow the blog looks very good and informative. 

I'll install the hotfix in a blank new machineand test it out.

http://www.symantec.com/business/support/index?page=content&id=TECH130470

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP

 

Dushan Gomez's picture

No worries Rob,

All of my users are all happy after installing "Symantec Enterprise Vault Outlook Add-in-en.msi

Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP