Outlook 2007 Client unable to view archived email in EV 8.0 SP4
Created: 30 Jul 2012 | Updated: 31 Jul 2012 | 9 comments
This issue has been solved. See solution.
Hi All,
My new clients who just got their new laptop on WIndows 7 x64 using Outlook 2007 SP3 are all unable to view their archived email ?
it only shows partially with the grey bar saying "This Item has been archived by Enterprise Vault"
What should I do to enable the complete retrieval from the Outlook client ?
Thanks,
DG
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Do you have the EV client installed on this workstation ?
If this response answers your concern, please mark it as a "solution"
is there any special requirement for 64 bit client versus 32 bit ?
Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
Not that I am aware of. The compatability charts don't list any special requirements.
http://www.symantec.com/business/support/index?page=content&id=TECH38537
If this response answers your concern, please mark it as a "solution"
You can also try the EV 9.x outlook plugin.
This version is compatible with an EV 8.x server, and also with outlook 2007 64 bit.
http://www.symantec.com/business/support/index?page=content&id=TECH130537
If this response answers your concern, please mark it as a "solution"
If you are using EV 8.0.4 base client, then you're on this issue :
http://thingsilearnedtoday.net/2010/06/11/opening-archived-items-with-the-8-sp-4-client/
.. are these users configured with Vault Cache? Do the mails open when they're in the office, but not when they're off the network?
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Rob,
Many thanks for the assistance, wow the blog looks very good and informative.
I'll install the hotfix in a blank new machineand test it out.
http://www.symantec.com/business/support/index?page=content&id=TECH130470
Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
Glad to help.
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
No worries Rob,
All of my users are all happy after installing "Symantec Enterprise Vault Outlook Add-in-en.msi"
Dushan Gomez
IT Manager
VCP 4 and 5 | MCITP Exchange Server | MCTS SharePoint Server | MCP Windows XP
Excellent.
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
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