Outlook 2007 - An unspecified error occurred. Access is denied. (EV 8.0 SP4)
Created: 07 Jan 2013 | Updated: 08 Jan 2013 | 8 comments
This issue has been solved. See solution.
Hi,
How is this possible, I'm the domain admin myself but I cannot open my own archived email dated last year in my Outlook 2007 ?
This is occuring in my Outlook 2007 SP3 with EV 8.0 SP4
Googling around found this article: http://www.symantec.com/business/support/index?page=content&id=TECH37891 but it is not applicable as I cannot find the button to click due to the mismatch product version it applies to.
Here's the error details:
in the Outlook grey highlighted: The item was archived by Enterprise Vault on .....
There was an error loading this item - some functionality may not be available.
while this is the pop up error message box:
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Enterprise Vault
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An unspecified error occurred. Access is denied.
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OK
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Any help would be greatly appreciated.
Thanks
Discussion Filed Under:
Comments 8 Comments • Jump to latest comment
Do you have this issue on multiple workstations ?
Are you using Vault Cache ?
Have you create a client trace ?
If this response answers your concern, please mark it as a "solution"
Yes I have created the Client Trace file, what keyword or section to look for ?
This problem affecting other people as well consistently.
Kind regards,
John Santana
IT Professional
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Please be nice to me as I'm newbie in this forum.
In Outlook do you have the Outlook toolbar?
Is it only you that is affecting?
By default in Exchange, many moons ago, Domain Admins had a deny when opening mailboxes. So unless you have changed permissions, it could be related to that.
Many Thanks,
Rob
www.quadrotech-it.com - All your EV Tools
PS I hope that the post proves helpful.
Yes that is correct, I do have EV toolbar icon.
It affects myself when opening my own archived item, and also other people accessing their own old emails.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
Is it definitely your own shortcut and not someone else's?
Can you open up archive explorer and find and open the item?
Domain admin shouldn't have anything to do with it unless you synchronize inherited permissions, the only permissions you should have on the archive is self and any delegates added through outlook
Hi Jesus,
Yes, I can view it from the browser (and using Archive Explorer as well).
but going to the actual items in the Outlook Folder, I can't see the full email items.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
OK, the solution was simple, I had to reboot the EV server as part of the other issue that I posted in other thread.
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
The indicator was the following performance monitor alert
Kind regards,
John Santana
IT Professional
--------------------------------------------------
Please be nice to me as I'm newbie in this forum.
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