outlook 2010 - ev 9.0.1 http-only plugin
Hello,
I'm preparing the upgrade from ev8 SP3 to ev9 SP1 in my test environment. (mailserver exch2003 SP2)
The upgrade itself went fine - no problems there.
I installed the outlook http-only plugin (9.0.1.1073) on a windows 7 x64 system with outlook 2010 32 bit. And here is where the problems start.
I'm unable to retrieve archived items.
In the client log I find the following error
16/12/2010 08:16:18.939[3772]: CDesktop::CheckIfClientDisabled: 0x0
16/12/2010 08:16:18.939[3772]: ~CDesktop::CheckIfClientDisabled: 0x0
16/12/2010 08:16:18.939[3772]: CShortcutItem::Display...Return Last Failed error: 0x80070005
16/12/2010 08:16:18.941[3772]: ~CShortcutItem::Display: 0x80070005
16/12/2010 08:16:19.003[3772]: ~AutoWrap: 0x0
I'm sure the shortcut is working as everything goes well through outlook web access.
In the archive explorer, items are not opening. I get the message : "The item could not be downloaded. [OIOM].
I also installed the outlook plugin (http-only) on a windows xp x86 machine and outlook 2003 an there everything works correctly.
I also know that windows 7 x64 certification is still pending, I did the same tests on a windows 7 x86 machine with outlook 2010 x86 and the issues remain.
Any ideas what could be causing this problems?
Thanks for any help.
JB
Comments
Try to uninstall the previous
Try to uninstall the previous client, then install the v9 client.
On the windows 7 machine
On the windows 7 machine there has never been a client installed before.
JB
Can you post the full client
Can you post the full client log please? There might be something that gives us a clue way before the error is logged.
Clientlog
Hi Rob,
Hereby the clientlog.
Thanks for your time looking at my problem.
Regards,
JB
Do you have OVEnabled = 0
Do you have OVEnabled = 0 manually set in the registry? I an see it in the client trace, yet, you do have a bunch of Vault Cache files listed too. I wonder if the client is in someway confused, and wants to add the item you're trying to open to Vault Cache, but can't because OVEnabled = 0.
Do you have this on every machine?
What happens if you reset vault cache, and don't set it up the next time Outlook restarts?
What happens if you:
* Uninstall the add-in
* Remove the entries from the registry that may be left behind in HKEY_CURRENT_USER\Software\KVS
* Remove any remaining files in \Program files\Enterprise Vault
* Reinstall the add-in
I checked OVEnabled registry
I checked OVEnabled registry setting. It was set to 1.
In my troubleshooting by policy the vault cache was enabled. I then disabled it to make sure that was not casing my problem.
I changed OVEnabled to 0, restarted outlook but that didn't resolve my problem. As by policy the vault cache was already disable I couldn't reset the vault cache.
I then unistalled the ev client. Delete the remaining entries under HKEY_CURRENT_USER\Software\KVS and reinstalled the add-in again. No luck in doing that.
I added the client log.
Thanks very much for the help.
JB
No difference from the log ..
No difference from the log .. that I can see ..
Random thoughts :-
What happens if you paste the download URL in to your browser ?
Eg
On my environment the item is downloaded as an MSG file and I can open it, save it, or cancel. Open shows it in Outlook.
Another thing to look at is the temp environment variable.. where does it point to for this user?
Can you test with a Windows XP SP 3 machine with Outlook 2010 installed ?
Do display the downloaded item we create a temporary PST file, we put that in a subfolder of the temp folder. To determine the temp folder we use a Windows API call :
http://msdn.microsoft.com/en-us/library/aa364992(v=vs.85).aspx
Can you check what values you have for the variables listed in there :
The GetTempPath function checks for the existence of environment variables in the following order and uses the first path found:
Maybe we're getting something funky happening there (which should result in an error, but isn't)
If these things don't give any hints then I think you might be in the realms of having to make a call to Support. I can't think of too much else to try, other than adding debug code to work out where things have gone wrong.
Rob, I installed office
Rob,
I installed office 2010 on a windows xp workstation and everything goes well.
I will look at my windows 7 workstation what is causing the issues.
Thanks for the help.
Best regards,
JB
Definitely the vault cache
Definitely the vault cache that was causing the problem.
Now no problems anymore with the ev plugin - office 2010 (32bit) - windows 7 (64bit).
Thanks again for the help Rob.
Best regards,
JB
Glad you got "mostly" sorted
Glad you got "mostly" sorted with it.
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