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Outlook 2013 Add-in not loading

Created: 11 Dec 2013 | 9 comments

I upgraded to version 10.0.0.4 for EV and have installed the new outlook add-in for outlook 2013. Everytime it tries to load in outlook it gets a runtime error. I am on Exchange 2010.

Any thoughts on how I can get this to work?

Thanks

Operating Systems:

Comments 9 CommentsJump to latest comment

Rob.Wilcox's picture

Which version of EV server do you use, and service pack?

Which client operating system do you use?

Which other Outlook Add-ins do you have installed?

Can you post the details of the 'runtime error' ?

Aaron Norton's picture

I run Enterprise Vault version 10.0.4.1189

Client OS is Windows 8, Server OS is Windows 2008 R2

Outlook add-ins are - OneNote, Sharepoint, Exchange, Outlook Social connector, Outlook Change Notifier, MS Access, and Lync Meeting. All the rest are disabled.

I don't have any details except what is in the picture. Can I get more details from a log file?

Rob.Wilcox's picture

Aaron... "Can I get more details from a log file"... well, yes, maybe, and no, maybe.

You say you get a runtime error.  Please explain.

A crash of the Add-in will generate an event in the application event log on the client machine.

A_J's picture

Hi Aaron,

Can you upload a screenshot of the error you get.. ??

Advisor's picture

Sometimes, 3rd party add-ins may interrupt the EV add-in. You might want to try disabling any other add-ins loaded to test if there are any conflicts.

Aaron Norton's picture

I posted a screen shot in my original post that shows the runtime error.

When I try to enable the plug-in the only error I get is outlook crashing.

Log Name:      Application
Source:        Application Error
Date:          12/12/2013 8:03:09 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AN5600.highfieldscapital.corp
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4551.1004, time stamp: 0x5253b2ae
Faulting module name: KERNELBASE.dll, version: 6.3.9600.16408, time stamp: 0x523d557d
Exception code: 0xc06d007e
Fault offset: 0x000000000000ab78
Faulting process id: 0x217c
Faulting application start time: 0x01cef73a76391815
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: bf64cbdc-632d-11e3-8259-18037324aec6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-12-12T13:03:09.000000000Z" />
    <EventRecordID>11924</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ANT5600.highfieldscapital.corp</Computer>
    <Security />
  </System>
  <EventData>
    <Data>OUTLOOK.EXE</Data>
    <Data>15.0.4551.1004</Data>
    <Data>5253b2ae</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.16408</Data>
    <Data>523d557d</Data>
    <Data>c06d007e</Data>
    <Data>000000000000ab78</Data>
    <Data>217c</Data>
    <Data>01cef73a76391815</Data>
    <Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>bf64cbdc-632d-11e3-8259-18037324aec6</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Rob.Wilcox's picture

Sorry the screenshot on the original post is of the add-ins loaded inside Outlook, not of a crash ...

Anyway ..  I would suggest disabling *every* Add-in, and restart Outlook a few times.

Then enable the EV Outlook Add-in, and restart Outlook a few times.

Rinse and repeat.

By the way does this happen on *every* machine, or just one, or some?

Aaron Norton's picture

The screenshot has the plugin selected stating the runtime error which is why I added it.

So far I am the only one but I am testing outlook 2013. I will install it on some other computers and see if the same thing happens. I have disabled all the add-ins but nothing so far.

Will keep you posted.